class Aws::Support::Types::CaseDetails
A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:
-
caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.
-
categoryCode - The category of problem for the support case. Corresponds to the `CategoryCode` values returned by a call to DescribeServices.
-
displayId - The identifier for the case on pages in the AWS
Support
Center. -
language - The ISO 639-1 code for the language in which AWS provides support. AWS
Support
currently supports English (“en”) and Japanese (“ja”). Language parameters must be passed explicitly for operations that take them. -
nextToken - A resumption point for pagination.
-
recentCommunications - One or more
Communication
objects. Fields of these objects are `attachments`, `body`, `caseId`, `submittedBy`, and `timeCreated`. -
serviceCode - The identifier for the AWS service that corresponds to the service code defined in the call to DescribeServices.
-
severityCode - The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are: `low`, `normal`, `high`, `urgent`, and `critical`.
-
status - The status of the case in the AWS
Support
Center. Valid values:-
`opened`
-
`pending-customer-action`
-
`reopened`
-
`resolved`
-
`unassigned`
-
`work-in-progress`
-
-
subject - The subject line of the case.
-
submittedBy - The email address of the account that submitted the case.
-
timeCreated - The time the case was created, in ISO-8601 format.
@!attribute [rw] case_id
The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-*12345678910-2013-c4c1d2bf33c5cf47* @return [String]
@!attribute [rw] display_id
The ID displayed for the case in the AWS Support Center. This is a numeric string. @return [String]
@!attribute [rw] subject
The subject line for the case in the AWS Support Center. @return [String]
@!attribute [rw] status
The status of the case. Valid values: * `opened` * `pending-customer-action` * `reopened` * `resolved` * `unassigned` * `work-in-progress` @return [String]
@!attribute [rw] service_code
The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices. @return [String]
@!attribute [rw] category_code
The category of problem for the support case. @return [String]
@!attribute [rw] severity_code
The code for the severity level returned by the call to DescribeSeverityLevels. @return [String]
@!attribute [rw] submitted_by
The email address of the account that submitted the case. @return [String]
@!attribute [rw] time_created
The time that the case was created in the AWS Support Center. @return [String]
@!attribute [rw] recent_communications
The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a `nextToken` that you can use to retrieve earlier communications. @return [Types::RecentCaseCommunications]
@!attribute [rw] cc_email_addresses
The email addresses that receive copies of communication about the case. @return [Array<String>]
@!attribute [rw] language
The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them. @return [String]
@see docs.aws.amazon.com/goto/WebAPI/support-2013-04-15/CaseDetails AWS API Documentation
Constants
- SENSITIVE