class Aws::ConnectContactLens::Types::Categories

Provides the category rules that are used to automatically categorize contacts based on uttered keywords and phrases.

@!attribute [rw] matched_categories

The category rules that have been matched in the analyzed segment.
@return [Array<String>]

@!attribute [rw] matched_details

The category rule that was matched and when it occurred in the
transcript.
@return [Hash<String,Types::CategoryDetails>]

@see docs.aws.amazon.com/goto/WebAPI/connect-contact-lens-2020-08-21/Categories AWS API Documentation

Constants

SENSITIVE