class Bonanza::LinkStrategies::Otrs

Public Instance Methods

domain() click to toggle source
# File lib/bonanza/link_strategies/otrs.rb, line 11
def domain
  case environment.to_s
  when 'development'
    'http://otrs.nine.ch/otrs'
  when 'test'
    'http://otrs.test'
  when 'staging'
    'https://otrs-staging.nine.ch/otrs'
  when 'production'
    'https://otrs.nine.ch/otrs'
  end
end
paths() click to toggle source
# File lib/bonanza/link_strategies/otrs.rb, line 4
def paths
  {
    customer: "/index.pl?Action=AgentCustomerInformationCenter;CustomerID=%{reference}",
    ticket: "/index.pl?Action=AgentTicketZoom;TicketNumber=%{reference}",
  }
end