class Freshdesk::Resources::Ticket

Public Instance Methods

conversations(id) click to toggle source
# File lib/freshdesk/resources/ticket.rb, line 22
def conversations(id)
  get(File.join(self.class.collection_path, id.to_s, 'conversations'))
end
create_outbound_email(params) click to toggle source
# File lib/freshdesk/resources/ticket.rb, line 10
def create_outbound_email(params)
  post(File.join(self.class.collection_path, 'outbound_email'), body: params)
end
restore(id) click to toggle source
# File lib/freshdesk/resources/ticket.rb, line 14
def restore(id)
  put(File.join(self.class.collection_path, id.to_s, 'restore'))
end
ticket_fields() click to toggle source
# File lib/freshdesk/resources/ticket.rb, line 18
def ticket_fields
  get('/ticket_fields')
end
time_entries(id) click to toggle source
# File lib/freshdesk/resources/ticket.rb, line 26
def time_entries(id)
  get(File.join(self.class.collection_path, id.to_s, 'time_entries'))
end