class Freshdesk::Resources::Ticket
Public Instance Methods
conversations(id)
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# File lib/freshdesk/resources/ticket.rb, line 22 def conversations(id) get(File.join(self.class.collection_path, id.to_s, 'conversations')) end
create_outbound_email(params)
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# File lib/freshdesk/resources/ticket.rb, line 10 def create_outbound_email(params) post(File.join(self.class.collection_path, 'outbound_email'), body: params) end
restore(id)
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# File lib/freshdesk/resources/ticket.rb, line 14 def restore(id) put(File.join(self.class.collection_path, id.to_s, 'restore')) end
ticket_fields()
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# File lib/freshdesk/resources/ticket.rb, line 18 def ticket_fields get('/ticket_fields') end
time_entries(id)
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# File lib/freshdesk/resources/ticket.rb, line 26 def time_entries(id) get(File.join(self.class.collection_path, id.to_s, 'time_entries')) end