# This configuration file defines all the options necessary to support the helper. # Fields marked (M) are mandatory. # # (M) Product name :product: ServiceDesk # (M) Vendor :vendor: ManageEngine # (M) Helper class name :helper_name: ServiceDeskHelper

# (M) REST Endpoint on the ServiceDesk instance :rest_uri: uritoservicedesk:8080/sdpapi/request # (M) API Key to access the ServiceDesk instance :api_key: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX # (M) local ticket database path :ticket_db_path: /var/lib/gems/1.9.1/gems/nexpose_ticketing-0.2.3.jh/lib/nexpose_ticketing/log/servicedesk_ticketdb

# (M) ServiceDesk requester name :requester: nexpose # (M) ServiceDesk incident group :group: Network