<?xml version=“1.0” encoding=“UTF-8”?> <wsdl:definitions targetNamespace=“urn:HPD_IncidentInterface_Create_WS” xmlns:s0=“urn:HPD_IncidentInterface_Create_WS” xmlns:soap=“schemas.xmlsoap.org/wsdl/soap/” xmlns:soapenc=“schemas.xmlsoap.org/soap/encoding/” xmlns:wsdl=“schemas.xmlsoap.org/wsdl/” xmlns:xsd=“www.w3.org/2001/XMLSchema”>

<wsdl:types>
 <xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_Create_WS">
  <xsd:element name="HelpDesk_Submit_Service" type="s0:CreateInputMap"/>
  <xsd:complexType name="CreateInputMap">
   <xsd:sequence>
    <xsd:element minOccurs="0" name="Assigned_Group" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Assigned_Group_Shift_Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Assigned_Support_Company" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Assigned_Support_Organization" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Assignee" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Categorization_Tier_1" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Categorization_Tier_2" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Categorization_Tier_3" type="xsd:string"/>
    <xsd:element minOccurs="0" name="CI_Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Closure_Manufacturer" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Closure_Product_Category_Tier1" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Closure_Product_Category_Tier2" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Closure_Product_Category_Tier3" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Closure_Product_Model_Version" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Closure_Product_Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Department" type="xsd:string"/>
    <xsd:element name="First_Name" type="xsd:string"/>
    <xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
    <xsd:element name="Last_Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Lookup_Keyword" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Manufacturer" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Product_Categorization_Tier_2" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Product_Categorization_Tier_3" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Product_Model_Version" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Product_Name" type="xsd:string"/>
    <xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
    <xsd:element minOccurs="0" name="Resolution" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Resolution_Category_Tier_1" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Resolution_Category_Tier_2" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Resolution_Category_Tier_3" type="xsd:string"/>
    <xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
    <xsd:element name="Status" type="s0:StatusType"/>
    <xsd:element name="Action" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Create_Request" type="s0:Create_RequestType"/>
    <xsd:element name="Summary" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Notes" type="xsd:string"/>
    <xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
    <xsd:element minOccurs="0" name="Work_Info_Summary" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Work_Info_Notes" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
    <xsd:element minOccurs="0" name="Work_Info_Date" type="xsd:dateTime"/>
    <xsd:element minOccurs="0" name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
    <xsd:element default="No" minOccurs="0" name="Work_Info_Locked" type="s0:Create_RequestType"/>
    <xsd:element default="Internal" minOccurs="0" name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
    <xsd:element minOccurs="0" name="Middle_Initial" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Status_Reason" type="s0:Status_ReasonType"/>
    <xsd:element minOccurs="0" name="Direct_Contact_First_Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Direct_Contact_Middle_Initial" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Direct_Contact_Last_Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="TemplateID" type="xsd:string"/>
    <xsd:element minOccurs="0" name="ServiceCI" type="xsd:string"/>
    <xsd:element minOccurs="0" name="ServiceCI_ReconID" type="xsd:string"/>
    <xsd:element minOccurs="0" name="HPD_CI" type="xsd:string"/>
    <xsd:element minOccurs="0" name="HPD_CI_ReconID" type="xsd:string"/>
    <xsd:element minOccurs="0" name="HPD_CI_FormName" type="xsd:string"/>
    <xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
    <xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
    <xsd:element minOccurs="0" name="Login_ID" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Customer_Company" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Corporate_ID" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:simpleType name="ImpactType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="1-Extensive/Widespread"/>
    <xsd:enumeration value="2-Significant/Large"/>
    <xsd:enumeration value="3-Moderate/Limited"/>
    <xsd:enumeration value="4-Minor/Localized"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Reported_SourceType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Direct Input"/>
    <xsd:enumeration value="Email"/>
    <xsd:enumeration value="External Escalation"/>
    <xsd:enumeration value="Fax"/>
    <xsd:enumeration value="Self Service"/>
    <xsd:enumeration value="Systems Management"/>
    <xsd:enumeration value="Phone"/>
    <xsd:enumeration value="Voice Mail"/>
    <xsd:enumeration value="Walk In"/>
    <xsd:enumeration value="Web"/>
    <xsd:enumeration value="Other"/>
    <xsd:enumeration value="BMC Impact Manager Event"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Service_TypeType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="User Service Restoration"/>
    <xsd:enumeration value="User Service Request"/>
    <xsd:enumeration value="Infrastructure Restoration"/>
    <xsd:enumeration value="Infrastructure Event"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="StatusType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="New"/>
    <xsd:enumeration value="Assigned"/>
    <xsd:enumeration value="In Progress"/>
    <xsd:enumeration value="Pending"/>
    <xsd:enumeration value="Resolved"/>
    <xsd:enumeration value="Closed"/>
    <xsd:enumeration value="Cancelled"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Create_RequestType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Yes"/>
    <xsd:enumeration value="No"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="UrgencyType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="1-Critical"/>
    <xsd:enumeration value="2-High"/>
    <xsd:enumeration value="3-Medium"/>
    <xsd:enumeration value="4-Low"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Work_Info_TypeType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="----- Customer Inbound -----"/>
    <xsd:enumeration value="Customer Communication"/>
    <xsd:enumeration value="Customer Follow-up"/>
    <xsd:enumeration value="Customer Status Update"/>
    <xsd:enumeration value="----- Customer Outbound -----"/>
    <xsd:enumeration value="Closure Follow Up"/>
    <xsd:enumeration value="Detail Clarification"/>
    <xsd:enumeration value="General Information"/>
    <xsd:enumeration value="Resolution Communications"/>
    <xsd:enumeration value="Satisfaction Survey"/>
    <xsd:enumeration value="Status Update"/>
    <xsd:enumeration value="----- General -----"/>
    <xsd:enumeration value="Incident Task / Action"/>
    <xsd:enumeration value="Problem Script"/>
    <xsd:enumeration value="Working Log"/>
    <xsd:enumeration value="Email System"/>
    <xsd:enumeration value="Paging System"/>
    <xsd:enumeration value="BMC Impact Manager Update"/>
    <xsd:enumeration value="Chat"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Work_Info_SourceType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Email"/>
    <xsd:enumeration value="Fax"/>
    <xsd:enumeration value="Phone"/>
    <xsd:enumeration value="Voice Mail"/>
    <xsd:enumeration value="Walk In"/>
    <xsd:enumeration value="Pager"/>
    <xsd:enumeration value="System Assignment"/>
    <xsd:enumeration value="Web"/>
    <xsd:enumeration value="Other"/>
    <xsd:enumeration value="BMC Impact Manager Event"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Work_Info_View_AccessType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Internal"/>
    <xsd:enumeration value="Public"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Status_ReasonType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Infrastructure Change Created"/>
    <xsd:enumeration value="Local Site Action Required"/>
    <xsd:enumeration value="Purchase Order Approval"/>
    <xsd:enumeration value="Registration Approval"/>
    <xsd:enumeration value="Supplier Delivery"/>
    <xsd:enumeration value="Support Contact Hold"/>
    <xsd:enumeration value="Third Party Vendor Action Reqd"/>
    <xsd:enumeration value="Client Action Required"/>
    <xsd:enumeration value="Infrastructure Change"/>
    <xsd:enumeration value="Request"/>
    <xsd:enumeration value="Future Enhancement"/>
    <xsd:enumeration value="Pending Original Incident"/>
    <xsd:enumeration value="Client Hold"/>
    <xsd:enumeration value="Monitoring Incident"/>
    <xsd:enumeration value="Customer Follow-Up Required"/>
    <xsd:enumeration value="Temporary Corrective Action"/>
    <xsd:enumeration value="No Further Action Required"/>
    <xsd:enumeration value="Resolved by Original Incident"/>
    <xsd:enumeration value="Automated Resolution Reported"/>
    <xsd:enumeration value="No longer a Causal CI"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:element name="HelpDesk_Submit_ServiceResponse" type="s0:CreateOutputMap"/>
  <xsd:complexType name="CreateOutputMap">
   <xsd:sequence>
    <xsd:element name="Incident_Number" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
  <xsd:complexType name="AuthenticationInfo">
   <xsd:sequence>
    <xsd:element name="userName" type="xsd:string"/>
    <xsd:element name="password" type="xsd:string"/>
    <xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
    <xsd:element minOccurs="0" name="locale" type="xsd:string"/>
    <xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
 </xsd:schema>
</wsdl:types>

  <wsdl:message name="ARAuthenticate">

     <wsdl:part element="s0:AuthenticationInfo" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_Submit_ServiceSoapIn">

     <wsdl:part element="s0:HelpDesk_Submit_Service" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_Submit_ServiceSoapOut">

     <wsdl:part element="s0:HelpDesk_Submit_ServiceResponse" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:portType name="HPD_IncidentInterface_Create_WSPortTypePortType">

     <wsdl:operation name="HelpDesk_Submit_Service">

        <wsdl:input message="s0:HelpDesk_Submit_ServiceSoapIn">

      </wsdl:input>

        <wsdl:output message="s0:HelpDesk_Submit_ServiceSoapOut">

      </wsdl:output>

     </wsdl:operation>

  </wsdl:portType>

  <wsdl:binding name="HPD_IncidentInterface_Create_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_Create_WSPortTypePortType">

     <soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>

     <wsdl:operation name="HelpDesk_Submit_Service">

        <soap:operation soapAction="urn:HPD_IncidentInterface_Create_WS/HelpDesk_Submit_Service" style="document"/>

        <wsdl:input>

           <soap:header message="s0:ARAuthenticate" part="parameters" use="literal">

           </soap:header>

           <soap:body use="literal"/>

        </wsdl:input>

        <wsdl:output>

           <soap:body use="literal"/>

        </wsdl:output>

     </wsdl:operation>

  </wsdl:binding>

  <wsdl:service name="HPD_IncidentInterface_Create_WSService">

 <wsdl:documentation>

HelpDesk_Submit_Service Create </wsdl:documentation>

   <wsdl:port binding="s0:HPD_IncidentInterface_Create_WSPortTypeSoapBinding" name="HPD_IncidentInterface_Create_WSPortTypeSoap">

      <soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&amp;webService=HPD_IncidentInterface_Create_WS"/>

   </wsdl:port>

</wsdl:service>

</wsdl:definitions>