<?xml version=“1.0” encoding=“UTF-8”?> <wsdl:definitions targetNamespace=“urn:HPD_IncidentInterface_Create_WS” xmlns:s0=“urn:HPD_IncidentInterface_Create_WS” xmlns:soap=“schemas.xmlsoap.org/wsdl/soap/” xmlns:soapenc=“schemas.xmlsoap.org/soap/encoding/” xmlns:wsdl=“schemas.xmlsoap.org/wsdl/” xmlns:xsd=“www.w3.org/2001/XMLSchema”>
<wsdl:types> <xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_Create_WS"> <xsd:element name="HelpDesk_Submit_Service" type="s0:CreateInputMap"/> <xsd:complexType name="CreateInputMap"> <xsd:sequence> <xsd:element minOccurs="0" name="Assigned_Group" type="xsd:string"/> <xsd:element minOccurs="0" name="Assigned_Group_Shift_Name" type="xsd:string"/> <xsd:element minOccurs="0" name="Assigned_Support_Company" type="xsd:string"/> <xsd:element minOccurs="0" name="Assigned_Support_Organization" type="xsd:string"/> <xsd:element minOccurs="0" name="Assignee" type="xsd:string"/> <xsd:element minOccurs="0" name="Categorization_Tier_1" type="xsd:string"/> <xsd:element minOccurs="0" name="Categorization_Tier_2" type="xsd:string"/> <xsd:element minOccurs="0" name="Categorization_Tier_3" type="xsd:string"/> <xsd:element minOccurs="0" name="CI_Name" type="xsd:string"/> <xsd:element minOccurs="0" name="Closure_Manufacturer" type="xsd:string"/> <xsd:element minOccurs="0" name="Closure_Product_Category_Tier1" type="xsd:string"/> <xsd:element minOccurs="0" name="Closure_Product_Category_Tier2" type="xsd:string"/> <xsd:element minOccurs="0" name="Closure_Product_Category_Tier3" type="xsd:string"/> <xsd:element minOccurs="0" name="Closure_Product_Model_Version" type="xsd:string"/> <xsd:element minOccurs="0" name="Closure_Product_Name" type="xsd:string"/> <xsd:element minOccurs="0" name="Department" type="xsd:string"/> <xsd:element name="First_Name" type="xsd:string"/> <xsd:element name="Impact" nillable="true" type="s0:ImpactType"/> <xsd:element name="Last_Name" type="xsd:string"/> <xsd:element minOccurs="0" name="Lookup_Keyword" type="xsd:string"/> <xsd:element minOccurs="0" name="Manufacturer" type="xsd:string"/> <xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/> <xsd:element minOccurs="0" name="Product_Categorization_Tier_2" type="xsd:string"/> <xsd:element minOccurs="0" name="Product_Categorization_Tier_3" type="xsd:string"/> <xsd:element minOccurs="0" name="Product_Model_Version" type="xsd:string"/> <xsd:element minOccurs="0" name="Product_Name" type="xsd:string"/> <xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/> <xsd:element minOccurs="0" name="Resolution" type="xsd:string"/> <xsd:element minOccurs="0" name="Resolution_Category_Tier_1" type="xsd:string"/> <xsd:element minOccurs="0" name="Resolution_Category_Tier_2" type="xsd:string"/> <xsd:element minOccurs="0" name="Resolution_Category_Tier_3" type="xsd:string"/> <xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/> <xsd:element name="Status" type="s0:StatusType"/> <xsd:element name="Action" type="xsd:string"/> <xsd:element minOccurs="0" name="Create_Request" type="s0:Create_RequestType"/> <xsd:element name="Summary" type="xsd:string"/> <xsd:element minOccurs="0" name="Notes" type="xsd:string"/> <xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/> <xsd:element minOccurs="0" name="Work_Info_Summary" type="xsd:string"/> <xsd:element minOccurs="0" name="Work_Info_Notes" type="xsd:string"/> <xsd:element minOccurs="0" name="Work_Info_Type" type="s0:Work_Info_TypeType"/> <xsd:element minOccurs="0" name="Work_Info_Date" type="xsd:dateTime"/> <xsd:element minOccurs="0" name="Work_Info_Source" type="s0:Work_Info_SourceType"/> <xsd:element default="No" minOccurs="0" name="Work_Info_Locked" type="s0:Create_RequestType"/> <xsd:element default="Internal" minOccurs="0" name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/> <xsd:element minOccurs="0" name="Middle_Initial" type="xsd:string"/> <xsd:element minOccurs="0" name="Status_Reason" type="s0:Status_ReasonType"/> <xsd:element minOccurs="0" name="Direct_Contact_First_Name" type="xsd:string"/> <xsd:element minOccurs="0" name="Direct_Contact_Middle_Initial" type="xsd:string"/> <xsd:element minOccurs="0" name="Direct_Contact_Last_Name" type="xsd:string"/> <xsd:element minOccurs="0" name="TemplateID" type="xsd:string"/> <xsd:element minOccurs="0" name="ServiceCI" type="xsd:string"/> <xsd:element minOccurs="0" name="ServiceCI_ReconID" type="xsd:string"/> <xsd:element minOccurs="0" name="HPD_CI" type="xsd:string"/> <xsd:element minOccurs="0" name="HPD_CI_ReconID" type="xsd:string"/> <xsd:element minOccurs="0" name="HPD_CI_FormName" type="xsd:string"/> <xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/> <xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/> <xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/> <xsd:element minOccurs="0" name="Login_ID" type="xsd:string"/> <xsd:element minOccurs="0" name="Customer_Company" type="xsd:string"/> <xsd:element minOccurs="0" name="Corporate_ID" type="xsd:string"/> </xsd:sequence> </xsd:complexType> <xsd:simpleType name="ImpactType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="1-Extensive/Widespread"/> <xsd:enumeration value="2-Significant/Large"/> <xsd:enumeration value="3-Moderate/Limited"/> <xsd:enumeration value="4-Minor/Localized"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Reported_SourceType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Direct Input"/> <xsd:enumeration value="Email"/> <xsd:enumeration value="External Escalation"/> <xsd:enumeration value="Fax"/> <xsd:enumeration value="Self Service"/> <xsd:enumeration value="Systems Management"/> <xsd:enumeration value="Phone"/> <xsd:enumeration value="Voice Mail"/> <xsd:enumeration value="Walk In"/> <xsd:enumeration value="Web"/> <xsd:enumeration value="Other"/> <xsd:enumeration value="BMC Impact Manager Event"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Service_TypeType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="User Service Restoration"/> <xsd:enumeration value="User Service Request"/> <xsd:enumeration value="Infrastructure Restoration"/> <xsd:enumeration value="Infrastructure Event"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StatusType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="New"/> <xsd:enumeration value="Assigned"/> <xsd:enumeration value="In Progress"/> <xsd:enumeration value="Pending"/> <xsd:enumeration value="Resolved"/> <xsd:enumeration value="Closed"/> <xsd:enumeration value="Cancelled"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Create_RequestType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Yes"/> <xsd:enumeration value="No"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="UrgencyType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="1-Critical"/> <xsd:enumeration value="2-High"/> <xsd:enumeration value="3-Medium"/> <xsd:enumeration value="4-Low"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Work_Info_TypeType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="----- Customer Inbound -----"/> <xsd:enumeration value="Customer Communication"/> <xsd:enumeration value="Customer Follow-up"/> <xsd:enumeration value="Customer Status Update"/> <xsd:enumeration value="----- Customer Outbound -----"/> <xsd:enumeration value="Closure Follow Up"/> <xsd:enumeration value="Detail Clarification"/> <xsd:enumeration value="General Information"/> <xsd:enumeration value="Resolution Communications"/> <xsd:enumeration value="Satisfaction Survey"/> <xsd:enumeration value="Status Update"/> <xsd:enumeration value="----- General -----"/> <xsd:enumeration value="Incident Task / Action"/> <xsd:enumeration value="Problem Script"/> <xsd:enumeration value="Working Log"/> <xsd:enumeration value="Email System"/> <xsd:enumeration value="Paging System"/> <xsd:enumeration value="BMC Impact Manager Update"/> <xsd:enumeration value="Chat"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Work_Info_SourceType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Email"/> <xsd:enumeration value="Fax"/> <xsd:enumeration value="Phone"/> <xsd:enumeration value="Voice Mail"/> <xsd:enumeration value="Walk In"/> <xsd:enumeration value="Pager"/> <xsd:enumeration value="System Assignment"/> <xsd:enumeration value="Web"/> <xsd:enumeration value="Other"/> <xsd:enumeration value="BMC Impact Manager Event"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Work_Info_View_AccessType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Internal"/> <xsd:enumeration value="Public"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Status_ReasonType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Infrastructure Change Created"/> <xsd:enumeration value="Local Site Action Required"/> <xsd:enumeration value="Purchase Order Approval"/> <xsd:enumeration value="Registration Approval"/> <xsd:enumeration value="Supplier Delivery"/> <xsd:enumeration value="Support Contact Hold"/> <xsd:enumeration value="Third Party Vendor Action Reqd"/> <xsd:enumeration value="Client Action Required"/> <xsd:enumeration value="Infrastructure Change"/> <xsd:enumeration value="Request"/> <xsd:enumeration value="Future Enhancement"/> <xsd:enumeration value="Pending Original Incident"/> <xsd:enumeration value="Client Hold"/> <xsd:enumeration value="Monitoring Incident"/> <xsd:enumeration value="Customer Follow-Up Required"/> <xsd:enumeration value="Temporary Corrective Action"/> <xsd:enumeration value="No Further Action Required"/> <xsd:enumeration value="Resolved by Original Incident"/> <xsd:enumeration value="Automated Resolution Reported"/> <xsd:enumeration value="No longer a Causal CI"/> </xsd:restriction> </xsd:simpleType> <xsd:element name="HelpDesk_Submit_ServiceResponse" type="s0:CreateOutputMap"/> <xsd:complexType name="CreateOutputMap"> <xsd:sequence> <xsd:element name="Incident_Number" type="xsd:string"/> </xsd:sequence> </xsd:complexType> <xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/> <xsd:complexType name="AuthenticationInfo"> <xsd:sequence> <xsd:element name="userName" type="xsd:string"/> <xsd:element name="password" type="xsd:string"/> <xsd:element minOccurs="0" name="authentication" type="xsd:string"/> <xsd:element minOccurs="0" name="locale" type="xsd:string"/> <xsd:element minOccurs="0" name="timeZone" type="xsd:string"/> </xsd:sequence> </xsd:complexType> </xsd:schema> </wsdl:types> <wsdl:message name="ARAuthenticate"> <wsdl:part element="s0:AuthenticationInfo" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_Submit_ServiceSoapIn"> <wsdl:part element="s0:HelpDesk_Submit_Service" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_Submit_ServiceSoapOut"> <wsdl:part element="s0:HelpDesk_Submit_ServiceResponse" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:portType name="HPD_IncidentInterface_Create_WSPortTypePortType"> <wsdl:operation name="HelpDesk_Submit_Service"> <wsdl:input message="s0:HelpDesk_Submit_ServiceSoapIn"> </wsdl:input> <wsdl:output message="s0:HelpDesk_Submit_ServiceSoapOut"> </wsdl:output> </wsdl:operation> </wsdl:portType> <wsdl:binding name="HPD_IncidentInterface_Create_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_Create_WSPortTypePortType"> <soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/> <wsdl:operation name="HelpDesk_Submit_Service"> <soap:operation soapAction="urn:HPD_IncidentInterface_Create_WS/HelpDesk_Submit_Service" style="document"/> <wsdl:input> <soap:header message="s0:ARAuthenticate" part="parameters" use="literal"> </soap:header> <soap:body use="literal"/> </wsdl:input> <wsdl:output> <soap:body use="literal"/> </wsdl:output> </wsdl:operation> </wsdl:binding> <wsdl:service name="HPD_IncidentInterface_Create_WSService"> <wsdl:documentation>
HelpDesk_Submit_Service Create </wsdl:documentation>
<wsdl:port binding="s0:HPD_IncidentInterface_Create_WSPortTypeSoapBinding" name="HPD_IncidentInterface_Create_WSPortTypeSoap"> <soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_Create_WS"/> </wsdl:port> </wsdl:service>
</wsdl:definitions>