<?xml version=“1.0” encoding=“UTF-8”?> <wsdl:definitions targetNamespace=“urn:HPD_IncidentInterface_WS” xmlns:ns0=“tempuri.org” xmlns:s0=“urn:HPD_IncidentInterface_WS” xmlns:soap=“schemas.xmlsoap.org/wsdl/soap/” xmlns:soapenc=“schemas.xmlsoap.org/soap/encoding/” xmlns:wsdl=“schemas.xmlsoap.org/wsdl/” xmlns:xsd=“www.w3.org/2001/XMLSchema”>
<wsdl:types> <xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_WS"> <xsd:import namespace="http://tempuri.org"/> <xsd:element name="HelpDesk_Query_Service" type="s0:GetInputMap"/> <xsd:complexType name="GetInputMap"> <xsd:sequence> <xsd:element name="Incident_Number" type="xsd:string"/> </xsd:sequence> </xsd:complexType> <xsd:element name="HelpDesk_Query_ServiceResponse" type="s0:GetOutputMap"/> <xsd:complexType name="GetOutputMap"> <xsd:sequence> <xsd:element name="Assigned_Group" type="xsd:string"/> <xsd:element name="Assigned_Group_Shift_Name" type="xsd:string"/> <xsd:element name="Assigned_Support_Company" type="xsd:string"/> <xsd:element name="Assigned_Support_Organization" type="xsd:string"/> <xsd:element name="Assignee" type="xsd:string"/> <xsd:element name="Categorization_Tier_1" type="xsd:string"/> <xsd:element name="Categorization_Tier_2" type="xsd:string"/> <xsd:element name="Categorization_Tier_3" type="xsd:string"/> <xsd:element name="City" type="xsd:string"/> <xsd:element name="Closure_Manufacturer" type="xsd:string"/> <xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/> <xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/> <xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/> <xsd:element name="Closure_Product_Model_Version" type="xsd:string"/> <xsd:element name="Closure_Product_Name" type="xsd:string"/> <xsd:element name="Company" type="xsd:string"/> <xsd:element name="Contact_Company" type="xsd:string"/> <xsd:element name="Contact_Sensitivity" nillable="true" type="s0:Contact_SensitivityType"/> <xsd:element name="Country" type="xsd:string"/> <xsd:element name="Department" type="xsd:string"/> <xsd:element name="Summary" type="xsd:string"/> <xsd:element name="Notes" type="xsd:string"/> <xsd:element name="First_Name" type="xsd:string"/> <xsd:element name="Impact" nillable="true" type="s0:ImpactType"/> <xsd:element name="Last_Name" type="xsd:string"/> <xsd:element name="Manufacturer" type="xsd:string"/> <xsd:element name="Middle_Initial" type="xsd:string"/> <xsd:element name="Organization" type="xsd:string"/> <xsd:element name="Phone_Number" type="xsd:string"/> <xsd:element name="Priority" nillable="true" type="s0:PriorityType"/> <xsd:element name="Priority_Weight" nillable="true" type="xsd:int"/> <xsd:element name="Product_Categorization_Tier_1" type="xsd:string"/> <xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/> <xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/> <xsd:element name="Product_Model_Version" type="xsd:string"/> <xsd:element name="Product_Name" type="xsd:string"/> <xsd:element name="Region" type="xsd:string"/> <xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/> <xsd:element name="Resolution" type="xsd:string"/> <xsd:element name="Resolution_Category" type="xsd:string"/> <xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/> <xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/> <xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/> <xsd:element name="Site" type="xsd:string"/> <xsd:element name="Site_Group" type="xsd:string"/> <xsd:element name="Status" type="s0:StatusType"/> <xsd:element minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/> <xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/> <xsd:element name="VIP" nillable="true" type="s0:VIPType"/> <xsd:element name="ServiceCI" type="xsd:string"/> <xsd:element name="ServiceCI_ReconID" type="xsd:string"/> <xsd:element name="HPD_CI" type="xsd:string"/> <xsd:element name="HPD_CI_ReconID" type="xsd:string"/> <xsd:element name="HPD_CI_FormName" type="xsd:string"/> <xsd:element name="z1D_CI_FormName" type="xsd:string"/> </xsd:sequence> </xsd:complexType> <xsd:simpleType name="Contact_SensitivityType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Sensitive"/> <xsd:enumeration value="Standard"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="ImpactType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="1-Extensive/Widespread"/> <xsd:enumeration value="2-Significant/Large"/> <xsd:enumeration value="3-Moderate/Limited"/> <xsd:enumeration value="4-Minor/Localized"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="PriorityType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Critical"/> <xsd:enumeration value="High"/> <xsd:enumeration value="Medium"/> <xsd:enumeration value="Low"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Reported_SourceType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Direct Input"/> <xsd:enumeration value="Email"/> <xsd:enumeration value="External Escalation"/> <xsd:enumeration value="Fax"/> <xsd:enumeration value="Self Service"/> <xsd:enumeration value="Systems Management"/> <xsd:enumeration value="Phone"/> <xsd:enumeration value="Voice Mail"/> <xsd:enumeration value="Walk In"/> <xsd:enumeration value="Web"/> <xsd:enumeration value="Other"/> <xsd:enumeration value="BMC Impact Manager Event"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Service_TypeType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="User Service Restoration"/> <xsd:enumeration value="User Service Request"/> <xsd:enumeration value="Infrastructure Restoration"/> <xsd:enumeration value="Infrastructure Event"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="StatusType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="New"/> <xsd:enumeration value="Assigned"/> <xsd:enumeration value="In Progress"/> <xsd:enumeration value="Pending"/> <xsd:enumeration value="Resolved"/> <xsd:enumeration value="Closed"/> <xsd:enumeration value="Cancelled"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Status_ReasonType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Infrastructure Change Created"/> <xsd:enumeration value="Local Site Action Required"/> <xsd:enumeration value="Purchase Order Approval"/> <xsd:enumeration value="Registration Approval"/> <xsd:enumeration value="Supplier Delivery"/> <xsd:enumeration value="Support Contact Hold"/> <xsd:enumeration value="Third Party Vendor Action Reqd"/> <xsd:enumeration value="Client Action Required"/> <xsd:enumeration value="Infrastructure Change"/> <xsd:enumeration value="Request"/> <xsd:enumeration value="Future Enhancement"/> <xsd:enumeration value="Pending Original Incident"/> <xsd:enumeration value="Client Hold"/> <xsd:enumeration value="Monitoring Incident"/> <xsd:enumeration value="Customer Follow-Up Required"/> <xsd:enumeration value="Temporary Corrective Action"/> <xsd:enumeration value="No Further Action Required"/> <xsd:enumeration value="Resolved by Original Incident"/> <xsd:enumeration value="Automated Resolution Reported"/> <xsd:enumeration value="No longer a Causal CI"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="UrgencyType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="1-Critical"/> <xsd:enumeration value="2-High"/> <xsd:enumeration value="3-Medium"/> <xsd:enumeration value="4-Low"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="VIPType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Yes"/> <xsd:enumeration value="No"/> </xsd:restriction> </xsd:simpleType> <xsd:element name="HelpDesk_QueryList_Service" type="s0:GetListInputMap"/> <xsd:complexType name="GetListInputMap"> <xsd:sequence> <xsd:element name="Qualification" type="xsd:string"/> <xsd:element name="startRecord" type="xsd:string"/> <xsd:element name="maxLimit" type="xsd:string"/> </xsd:sequence> </xsd:complexType> <xsd:element name="HelpDesk_QueryList_ServiceResponse" type="s0:GetListOutputMap"/> <xsd:complexType name="GetListOutputMap"> <xsd:sequence> <xsd:element maxOccurs="unbounded" name="getListValues" type="xsd:string"/> </xsd:sequence> </xsd:complexType> <xsd:element name="HelpDesk_Modify_Service" type="s0:SetInputMap"/> <xsd:complexType name="SetInputMap"> <xsd:sequence> <xsd:element name="Categorization_Tier_1" type="xsd:string"/> <xsd:element name="Categorization_Tier_2" type="xsd:string"/> <xsd:element name="Categorization_Tier_3" type="xsd:string"/> <xsd:element name="Closure_Manufacturer" type="xsd:string"/> <xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/> <xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/> <xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/> <xsd:element name="Closure_Product_Model_Version" type="xsd:string"/> <xsd:element name="Closure_Product_Name" type="xsd:string"/> <xsd:element name="Company" type="xsd:string"/> <xsd:element name="Summary" type="xsd:string"/> <xsd:element name="Notes" type="xsd:string"/> <xsd:element name="Impact" type="s0:ImpactType"/> <xsd:element name="Manufacturer" type="xsd:string"/> <xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/> <xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/> <xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/> <xsd:element name="Product_Model_Version" type="xsd:string"/> <xsd:element name="Product_Name" type="xsd:string"/> <xsd:element name="Reported_Source" type="s0:Reported_SourceType"/> <xsd:element name="Resolution" type="xsd:string"/> <xsd:element name="Resolution_Category" type="xsd:string"/> <xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/> <xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/> <xsd:element name="Resolution_Method" type="xsd:string"/> <xsd:element name="Service_Type" type="s0:Service_TypeType"/> <xsd:element name="Status" type="s0:StatusType"/> <xsd:element name="Urgency" type="s0:UrgencyType"/> <xsd:element name="Action" type="xsd:string"/> <xsd:element name="Work_Info_Summary" type="xsd:string"/> <xsd:element name="Work_Info_Notes" type="xsd:string"/> <xsd:element name="Work_Info_Type" type="s0:Work_Info_TypeType"/> <xsd:element name="Work_Info_Date" type="xsd:dateTime"/> <xsd:element name="Work_Info_Source" type="s0:Work_Info_SourceType"/> <xsd:element name="Work_Info_Locked" type="s0:VIPType"/> <xsd:element name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/> <xsd:element name="Incident_Number" type="xsd:string"/> <xsd:element default="Infrastructure Change Created" minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/> <xsd:element name="ServiceCI" type="xsd:string"/> <xsd:element name="ServiceCI_ReconID" type="xsd:string"/> <xsd:element name="HPD_CI" type="xsd:string"/> <xsd:element name="HPD_CI_ReconID" type="xsd:string"/> <xsd:element name="HPD_CI_FormName" type="xsd:string"/> <xsd:element name="z1D_CI_FormName" type="xsd:string"/> <xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/> <xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/> <xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/> </xsd:sequence> </xsd:complexType> <xsd:simpleType name="Work_Info_TypeType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="----- Customer Inbound -----"/> <xsd:enumeration value="Customer Communication"/> <xsd:enumeration value="Customer Follow-up"/> <xsd:enumeration value="Customer Status Update"/> <xsd:enumeration value="----- Customer Outbound -----"/> <xsd:enumeration value="Closure Follow Up"/> <xsd:enumeration value="Detail Clarification"/> <xsd:enumeration value="General Information"/> <xsd:enumeration value="Resolution Communications"/> <xsd:enumeration value="Satisfaction Survey"/> <xsd:enumeration value="Status Update"/> <xsd:enumeration value="----- General -----"/> <xsd:enumeration value="Incident Task / Action"/> <xsd:enumeration value="Problem Script"/> <xsd:enumeration value="Working Log"/> <xsd:enumeration value="Email System"/> <xsd:enumeration value="Paging System"/> <xsd:enumeration value="BMC Impact Manager Update"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Work_Info_SourceType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Email"/> <xsd:enumeration value="Fax"/> <xsd:enumeration value="Phone"/> <xsd:enumeration value="Voice Mail"/> <xsd:enumeration value="Walk In"/> <xsd:enumeration value="Pager"/> <xsd:enumeration value="System Assignment"/> <xsd:enumeration value="Web"/> <xsd:enumeration value="Other"/> <xsd:enumeration value="BMC Impact Manager Event"/> </xsd:restriction> </xsd:simpleType> <xsd:simpleType name="Work_Info_View_AccessType"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="Internal"/> <xsd:enumeration value="Public"/> </xsd:restriction> </xsd:simpleType> <xsd:element name="HelpDesk_Modify_ServiceResponse" type="s0:SetOutputMap"/> <xsd:complexType name="SetOutputMap"> <xsd:sequence/> </xsd:complexType> <xsd:element name="HelpDesk_GetWorkInfoList" type="s0:InputMapping4"/> <xsd:complexType name="InputMapping4"> <xsd:sequence> <xsd:element name="Qualification" type="xsd:string"/> <xsd:element name="startRecord" type="xsd:string"/> <xsd:element name="maxLimit" type="xsd:string"/> </xsd:sequence> </xsd:complexType> <xsd:element name="HelpDesk_GetWorkInfoListResponse" type="s0:OutputMapping4"/> <xsd:complexType name="OutputMapping4"> <xsd:sequence> <xsd:element name="ListWOQuery" type="s0:ListWOObjectQuery"/> </xsd:sequence> </xsd:complexType> <xsd:complexType name="ListWOObjectQuery"> <xsd:sequence> <xsd:element maxOccurs="unbounded" minOccurs="0" name="getListValues"> <xsd:complexType> <xsd:sequence> <xsd:element name="WorkInfoInstanceID" type="xsd:string"/> <xsd:element name="WorkInfoStatus" type="xsd:string"/> <xsd:element name="WorkInfoType" type="xsd:string"/> <xsd:element name="WorkInfoCommSource" type="xsd:string"/> <xsd:element name="WorkInfoSummary" type="xsd:string"/> <xsd:element name="WorkInfoNotes" type="xsd:string"/> <xsd:element name="ParentID" type="xsd:string"/> <xsd:element name="WorkInfoSecureLog" type="xsd:string"/> <xsd:element minOccurs="0" name="WorkInfoSubmitDate" type="xsd:dateTime"/> <xsd:element name="WorkInfoAttachment1Name" type="xsd:string"/> <xsd:element name="WorkInfoAttachment1Data" type="xsd:base64Binary"/> <xsd:element name="WorkInfoAttachment1OrigSize" type="xsd:int"/> <xsd:element name="WorkInfoAttachment2Name" type="xsd:string"/> <xsd:element name="WorkInfoAttachment2Data" type="xsd:base64Binary"/> <xsd:element name="WorkInfoAttachment2OrigSize" type="xsd:int"/> <xsd:element name="WorkInfoAttachment3Name" type="xsd:string"/> <xsd:element name="WorkInfoAttachment3Data" type="xsd:base64Binary"/> <xsd:element name="WorkInfoAttachment3OrigSize" type="xsd:int"/> </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:sequence> </xsd:complexType> <xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/> <xsd:complexType name="AuthenticationInfo"> <xsd:sequence> <xsd:element name="userName" type="xsd:string"/> <xsd:element name="password" type="xsd:string"/> <xsd:element minOccurs="0" name="authentication" type="xsd:string"/> <xsd:element minOccurs="0" name="locale" type="xsd:string"/> <xsd:element minOccurs="0" name="timeZone" type="xsd:string"/> </xsd:sequence> </xsd:complexType> </xsd:schema> <xs:schema attributeFormDefault="unqualified" elementFormDefault="qualified" targetNamespace="http://tempuri.org" xmlns="http://tempuri.org" xmlns:xs="http://www.w3.org/2001/XMLSchema"> <xs:complexType name="ListQueryWorkInfo"> <xs:sequence> <xs:element ref="ListWOQuery"/> </xs:sequence> </xs:complexType> <xs:element name="ListWOQuery" type="ListWOObjectQuery"/> <xs:complexType name="ListWOObjectQuery"> <xs:sequence> <xs:element maxOccurs="unbounded" minOccurs="0" name="getListValues"> <xs:complexType> <xs:sequence> <xs:element name="WorkInfoInstanceID" type="xs:string"/> <xs:element name="WorkInfoStatus" type="xs:string"/> <xs:element name="WorkInfoType" type="xs:string"/> <xs:element name="WorkInfoCommSource" type="xs:string"/> <xs:element name="WorkInfoSummary" type="xs:string"/> <xs:element name="WorkInfoNotes" type="xs:string"/> <xs:element name="IncidentNumber" type="xs:string"/> <xs:element name="WorkInfoSecureLog" type="xs:string"/> <xs:element name="WorkInfoSubmitDate" type="xs:dateTime"/> <xs:element name="WorkInfoAttachment1Name" type="xs:string"/> <xs:element name="WorkInfoAttachment1Data" type="xs:base64Binary"/> <xs:element name="WorkInfoAttachment1OrigSize" type="xs:int"/> <xs:element name="WorkInfoAttachment2Name" type="xs:string"/> <xs:element name="WorkInfoAttachment2Data" type="xs:base64Binary"/> <xs:element name="WorkInfoAttachment2OrigSize" type="xs:int"/> <xs:element name="WorkInfoAttachment3Name" type="xs:string"/> <xs:element name="WorkInfoAttachment3Data" type="xs:base64Binary"/> <xs:element name="WorkInfoAttachment3OrigSize" type="xs:int"/> </xs:sequence> </xs:complexType> </xs:element> </xs:sequence> </xs:complexType> </xs:schema> </wsdl:types> <wsdl:message name="HelpDesk_Query_ServiceSoapOut"> <wsdl:part element="s0:HelpDesk_Query_ServiceResponse" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="ARAuthenticate"> <wsdl:part element="s0:AuthenticationInfo" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_Modify_ServiceSoapOut"> <wsdl:part element="s0:HelpDesk_Modify_ServiceResponse" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_GetWorkInfoListSoapIn"> <wsdl:part element="s0:HelpDesk_GetWorkInfoList" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_GetWorkInfoListSoapOut"> <wsdl:part element="s0:HelpDesk_GetWorkInfoListResponse" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_Query_ServiceSoapIn"> <wsdl:part element="s0:HelpDesk_Query_Service" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_Modify_ServiceSoapIn"> <wsdl:part element="s0:HelpDesk_Modify_Service" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_QueryList_ServiceSoapOut"> <wsdl:part element="s0:HelpDesk_QueryList_ServiceResponse" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:message name="HelpDesk_QueryList_ServiceSoapIn"> <wsdl:part element="s0:HelpDesk_QueryList_Service" name="parameters"> </wsdl:part> </wsdl:message> <wsdl:portType name="HPD_IncidentInterface_WSPortTypePortType"> <wsdl:operation name="HelpDesk_Query_Service"> <wsdl:input message="s0:HelpDesk_Query_ServiceSoapIn"> </wsdl:input> <wsdl:output message="s0:HelpDesk_Query_ServiceSoapOut"> </wsdl:output> </wsdl:operation> <wsdl:operation name="HelpDesk_QueryList_Service"> <wsdl:input message="s0:HelpDesk_QueryList_ServiceSoapIn"> </wsdl:input> <wsdl:output message="s0:HelpDesk_QueryList_ServiceSoapOut"> </wsdl:output> </wsdl:operation> <wsdl:operation name="HelpDesk_Modify_Service"> <wsdl:input message="s0:HelpDesk_Modify_ServiceSoapIn"> </wsdl:input> <wsdl:output message="s0:HelpDesk_Modify_ServiceSoapOut"> </wsdl:output> </wsdl:operation> <wsdl:operation name="HelpDesk_GetWorkInfoList"> <wsdl:input message="s0:HelpDesk_GetWorkInfoListSoapIn"> </wsdl:input> <wsdl:output message="s0:HelpDesk_GetWorkInfoListSoapOut"> </wsdl:output> </wsdl:operation> </wsdl:portType> <wsdl:binding name="HPD_IncidentInterface_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_WSPortTypePortType"> <soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/> <wsdl:operation name="HelpDesk_Query_Service"> <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Query_Service" style="document"/> <wsdl:input> <soap:header message="s0:ARAuthenticate" part="parameters" use="literal"> </soap:header> <soap:body use="literal"/> </wsdl:input> <wsdl:output> <soap:body use="literal"/> </wsdl:output> </wsdl:operation> <wsdl:operation name="HelpDesk_QueryList_Service"> <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_QueryList_Service" style="document"/> <wsdl:input> <soap:header message="s0:ARAuthenticate" part="parameters" use="literal"> </soap:header> <soap:body use="literal"/> </wsdl:input> <wsdl:output> <soap:body use="literal"/> </wsdl:output> </wsdl:operation> <wsdl:operation name="HelpDesk_Modify_Service"> <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Modify_Service" style="document"/> <wsdl:input> <soap:header message="s0:ARAuthenticate" part="parameters" use="literal"> </soap:header> <soap:body use="literal"/> </wsdl:input> <wsdl:output> <soap:body use="literal"/> </wsdl:output> </wsdl:operation> <wsdl:operation name="HelpDesk_GetWorkInfoList"> <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_GetWorkInfoList" style="document"/> <wsdl:input> <soap:header message="s0:ARAuthenticate" part="parameters" use="literal"> </soap:header> <soap:body use="literal"/> </wsdl:input> <wsdl:output> <soap:body use="literal"/> </wsdl:output> </wsdl:operation> </wsdl:binding> <wsdl:service name="HPD_IncidentInterface_WSService"> <wsdl:documentation>
Query and Modify Operations </wsdl:documentation>
<wsdl:port binding="s0:HPD_IncidentInterface_WSPortTypeSoapBinding" name="HPD_IncidentInterface_WSPortTypeSoap"> <soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&webService=HPD_IncidentInterface_WS"/> </wsdl:port> </wsdl:service>
</wsdl:definitions>