<?xml version=“1.0” encoding=“UTF-8”?> <wsdl:definitions targetNamespace=“urn:HPD_IncidentInterface_WS” xmlns:ns0=“tempuri.org” xmlns:s0=“urn:HPD_IncidentInterface_WS” xmlns:soap=“schemas.xmlsoap.org/wsdl/soap/” xmlns:soapenc=“schemas.xmlsoap.org/soap/encoding/” xmlns:wsdl=“schemas.xmlsoap.org/wsdl/” xmlns:xsd=“www.w3.org/2001/XMLSchema”>

<wsdl:types>
 <xsd:schema elementFormDefault="qualified" targetNamespace="urn:HPD_IncidentInterface_WS">
  <xsd:import namespace="http://tempuri.org"/>
  <xsd:element name="HelpDesk_Query_Service" type="s0:GetInputMap"/>
  <xsd:complexType name="GetInputMap">
   <xsd:sequence>
    <xsd:element name="Incident_Number" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:element name="HelpDesk_Query_ServiceResponse" type="s0:GetOutputMap"/>
  <xsd:complexType name="GetOutputMap">
   <xsd:sequence>
    <xsd:element name="Assigned_Group" type="xsd:string"/>
    <xsd:element name="Assigned_Group_Shift_Name" type="xsd:string"/>
    <xsd:element name="Assigned_Support_Company" type="xsd:string"/>
    <xsd:element name="Assigned_Support_Organization" type="xsd:string"/>
    <xsd:element name="Assignee" type="xsd:string"/>
    <xsd:element name="Categorization_Tier_1" type="xsd:string"/>
    <xsd:element name="Categorization_Tier_2" type="xsd:string"/>
    <xsd:element name="Categorization_Tier_3" type="xsd:string"/>
    <xsd:element name="City" type="xsd:string"/>
    <xsd:element name="Closure_Manufacturer" type="xsd:string"/>
    <xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
    <xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
    <xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
    <xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
    <xsd:element name="Closure_Product_Name" type="xsd:string"/>
    <xsd:element name="Company" type="xsd:string"/>
    <xsd:element name="Contact_Company" type="xsd:string"/>
    <xsd:element name="Contact_Sensitivity" nillable="true" type="s0:Contact_SensitivityType"/>
    <xsd:element name="Country" type="xsd:string"/>
    <xsd:element name="Department" type="xsd:string"/>
    <xsd:element name="Summary" type="xsd:string"/>
    <xsd:element name="Notes" type="xsd:string"/>
    <xsd:element name="First_Name" type="xsd:string"/>
    <xsd:element name="Impact" nillable="true" type="s0:ImpactType"/>
    <xsd:element name="Last_Name" type="xsd:string"/>
    <xsd:element name="Manufacturer" type="xsd:string"/>
    <xsd:element name="Middle_Initial" type="xsd:string"/>
    <xsd:element name="Organization" type="xsd:string"/>
    <xsd:element name="Phone_Number" type="xsd:string"/>
    <xsd:element name="Priority" nillable="true" type="s0:PriorityType"/>
    <xsd:element name="Priority_Weight" nillable="true" type="xsd:int"/>
    <xsd:element name="Product_Categorization_Tier_1" type="xsd:string"/>
    <xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
    <xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
    <xsd:element name="Product_Model_Version" type="xsd:string"/>
    <xsd:element name="Product_Name" type="xsd:string"/>
    <xsd:element name="Region" type="xsd:string"/>
    <xsd:element name="Reported_Source" nillable="true" type="s0:Reported_SourceType"/>
    <xsd:element name="Resolution" type="xsd:string"/>
    <xsd:element name="Resolution_Category" type="xsd:string"/>
    <xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
    <xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
    <xsd:element name="Service_Type" nillable="true" type="s0:Service_TypeType"/>
    <xsd:element name="Site" type="xsd:string"/>
    <xsd:element name="Site_Group" type="xsd:string"/>
    <xsd:element name="Status" type="s0:StatusType"/>
    <xsd:element minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
    <xsd:element name="Urgency" nillable="true" type="s0:UrgencyType"/>
    <xsd:element name="VIP" nillable="true" type="s0:VIPType"/>
    <xsd:element name="ServiceCI" type="xsd:string"/>
    <xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
    <xsd:element name="HPD_CI" type="xsd:string"/>
    <xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
    <xsd:element name="HPD_CI_FormName" type="xsd:string"/>
    <xsd:element name="z1D_CI_FormName" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:simpleType name="Contact_SensitivityType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Sensitive"/>
    <xsd:enumeration value="Standard"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="ImpactType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="1-Extensive/Widespread"/>
    <xsd:enumeration value="2-Significant/Large"/>
    <xsd:enumeration value="3-Moderate/Limited"/>
    <xsd:enumeration value="4-Minor/Localized"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="PriorityType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Critical"/>
    <xsd:enumeration value="High"/>
    <xsd:enumeration value="Medium"/>
    <xsd:enumeration value="Low"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Reported_SourceType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Direct Input"/>
    <xsd:enumeration value="Email"/>
    <xsd:enumeration value="External Escalation"/>
    <xsd:enumeration value="Fax"/>
    <xsd:enumeration value="Self Service"/>
    <xsd:enumeration value="Systems Management"/>
    <xsd:enumeration value="Phone"/>
    <xsd:enumeration value="Voice Mail"/>
    <xsd:enumeration value="Walk In"/>
    <xsd:enumeration value="Web"/>
    <xsd:enumeration value="Other"/>
    <xsd:enumeration value="BMC Impact Manager Event"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Service_TypeType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="User Service Restoration"/>
    <xsd:enumeration value="User Service Request"/>
    <xsd:enumeration value="Infrastructure Restoration"/>
    <xsd:enumeration value="Infrastructure Event"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="StatusType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="New"/>
    <xsd:enumeration value="Assigned"/>
    <xsd:enumeration value="In Progress"/>
    <xsd:enumeration value="Pending"/>
    <xsd:enumeration value="Resolved"/>
    <xsd:enumeration value="Closed"/>
    <xsd:enumeration value="Cancelled"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Status_ReasonType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Infrastructure Change Created"/>
    <xsd:enumeration value="Local Site Action Required"/>
    <xsd:enumeration value="Purchase Order Approval"/>
    <xsd:enumeration value="Registration Approval"/>
    <xsd:enumeration value="Supplier Delivery"/>
    <xsd:enumeration value="Support Contact Hold"/>
    <xsd:enumeration value="Third Party Vendor Action Reqd"/>
    <xsd:enumeration value="Client Action Required"/>
    <xsd:enumeration value="Infrastructure Change"/>
    <xsd:enumeration value="Request"/>
    <xsd:enumeration value="Future Enhancement"/>
    <xsd:enumeration value="Pending Original Incident"/>
    <xsd:enumeration value="Client Hold"/>
    <xsd:enumeration value="Monitoring Incident"/>
    <xsd:enumeration value="Customer Follow-Up Required"/>
    <xsd:enumeration value="Temporary Corrective Action"/>
    <xsd:enumeration value="No Further Action Required"/>
    <xsd:enumeration value="Resolved by Original Incident"/>
    <xsd:enumeration value="Automated Resolution Reported"/>
    <xsd:enumeration value="No longer a Causal CI"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="UrgencyType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="1-Critical"/>
    <xsd:enumeration value="2-High"/>
    <xsd:enumeration value="3-Medium"/>
    <xsd:enumeration value="4-Low"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="VIPType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Yes"/>
    <xsd:enumeration value="No"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:element name="HelpDesk_QueryList_Service" type="s0:GetListInputMap"/>
  <xsd:complexType name="GetListInputMap">
   <xsd:sequence>
    <xsd:element name="Qualification" type="xsd:string"/>
    <xsd:element name="startRecord" type="xsd:string"/>
    <xsd:element name="maxLimit" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:element name="HelpDesk_QueryList_ServiceResponse" type="s0:GetListOutputMap"/>
  <xsd:complexType name="GetListOutputMap">
   <xsd:sequence>
    <xsd:element maxOccurs="unbounded" name="getListValues" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:element name="HelpDesk_Modify_Service" type="s0:SetInputMap"/>
  <xsd:complexType name="SetInputMap">
   <xsd:sequence>
    <xsd:element name="Categorization_Tier_1" type="xsd:string"/>
    <xsd:element name="Categorization_Tier_2" type="xsd:string"/>
    <xsd:element name="Categorization_Tier_3" type="xsd:string"/>
    <xsd:element name="Closure_Manufacturer" type="xsd:string"/>
    <xsd:element name="Closure_Product_Category_Tier1" type="xsd:string"/>
    <xsd:element name="Closure_Product_Category_Tier2" type="xsd:string"/>
    <xsd:element name="Closure_Product_Category_Tier3" type="xsd:string"/>
    <xsd:element name="Closure_Product_Model_Version" type="xsd:string"/>
    <xsd:element name="Closure_Product_Name" type="xsd:string"/>
    <xsd:element name="Company" type="xsd:string"/>
    <xsd:element name="Summary" type="xsd:string"/>
    <xsd:element name="Notes" type="xsd:string"/>
    <xsd:element name="Impact" type="s0:ImpactType"/>
    <xsd:element name="Manufacturer" type="xsd:string"/>
    <xsd:element minOccurs="0" name="Product_Categorization_Tier_1" type="xsd:string"/>
    <xsd:element name="Product_Categorization_Tier_2" type="xsd:string"/>
    <xsd:element name="Product_Categorization_Tier_3" type="xsd:string"/>
    <xsd:element name="Product_Model_Version" type="xsd:string"/>
    <xsd:element name="Product_Name" type="xsd:string"/>
    <xsd:element name="Reported_Source" type="s0:Reported_SourceType"/>
    <xsd:element name="Resolution" type="xsd:string"/>
    <xsd:element name="Resolution_Category" type="xsd:string"/>
    <xsd:element name="Resolution_Category_Tier_2" type="xsd:string"/>
    <xsd:element name="Resolution_Category_Tier_3" type="xsd:string"/>
    <xsd:element name="Resolution_Method" type="xsd:string"/>
    <xsd:element name="Service_Type" type="s0:Service_TypeType"/>
    <xsd:element name="Status" type="s0:StatusType"/>
    <xsd:element name="Urgency" type="s0:UrgencyType"/>
    <xsd:element name="Action" type="xsd:string"/>
    <xsd:element name="Work_Info_Summary" type="xsd:string"/>
    <xsd:element name="Work_Info_Notes" type="xsd:string"/>
    <xsd:element name="Work_Info_Type" type="s0:Work_Info_TypeType"/>
    <xsd:element name="Work_Info_Date" type="xsd:dateTime"/>
    <xsd:element name="Work_Info_Source" type="s0:Work_Info_SourceType"/>
    <xsd:element name="Work_Info_Locked" type="s0:VIPType"/>
    <xsd:element name="Work_Info_View_Access" type="s0:Work_Info_View_AccessType"/>
    <xsd:element name="Incident_Number" type="xsd:string"/>
    <xsd:element default="Infrastructure Change Created" minOccurs="0" name="Status_Reason" nillable="true" type="s0:Status_ReasonType"/>
    <xsd:element name="ServiceCI" type="xsd:string"/>
    <xsd:element name="ServiceCI_ReconID" type="xsd:string"/>
    <xsd:element name="HPD_CI" type="xsd:string"/>
    <xsd:element name="HPD_CI_ReconID" type="xsd:string"/>
    <xsd:element name="HPD_CI_FormName" type="xsd:string"/>
    <xsd:element name="z1D_CI_FormName" type="xsd:string"/>
    <xsd:element minOccurs="0" name="WorkInfoAttachment1Name" type="xsd:string"/>
    <xsd:element minOccurs="0" name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
    <xsd:element minOccurs="0" name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:simpleType name="Work_Info_TypeType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="----- Customer Inbound -----"/>
    <xsd:enumeration value="Customer Communication"/>
    <xsd:enumeration value="Customer Follow-up"/>
    <xsd:enumeration value="Customer Status Update"/>
    <xsd:enumeration value="----- Customer Outbound -----"/>
    <xsd:enumeration value="Closure Follow Up"/>
    <xsd:enumeration value="Detail Clarification"/>
    <xsd:enumeration value="General Information"/>
    <xsd:enumeration value="Resolution Communications"/>
    <xsd:enumeration value="Satisfaction Survey"/>
    <xsd:enumeration value="Status Update"/>
    <xsd:enumeration value="----- General -----"/>
    <xsd:enumeration value="Incident Task / Action"/>
    <xsd:enumeration value="Problem Script"/>
    <xsd:enumeration value="Working Log"/>
    <xsd:enumeration value="Email System"/>
    <xsd:enumeration value="Paging System"/>
    <xsd:enumeration value="BMC Impact Manager Update"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Work_Info_SourceType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Email"/>
    <xsd:enumeration value="Fax"/>
    <xsd:enumeration value="Phone"/>
    <xsd:enumeration value="Voice Mail"/>
    <xsd:enumeration value="Walk In"/>
    <xsd:enumeration value="Pager"/>
    <xsd:enumeration value="System Assignment"/>
    <xsd:enumeration value="Web"/>
    <xsd:enumeration value="Other"/>
    <xsd:enumeration value="BMC Impact Manager Event"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:simpleType name="Work_Info_View_AccessType">
   <xsd:restriction base="xsd:string">
    <xsd:enumeration value="Internal"/>
    <xsd:enumeration value="Public"/>
   </xsd:restriction>
  </xsd:simpleType>
  <xsd:element name="HelpDesk_Modify_ServiceResponse" type="s0:SetOutputMap"/>
  <xsd:complexType name="SetOutputMap">
   <xsd:sequence/>
  </xsd:complexType>
  <xsd:element name="HelpDesk_GetWorkInfoList" type="s0:InputMapping4"/>
  <xsd:complexType name="InputMapping4">
   <xsd:sequence>
    <xsd:element name="Qualification" type="xsd:string"/>
    <xsd:element name="startRecord" type="xsd:string"/>
    <xsd:element name="maxLimit" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:element name="HelpDesk_GetWorkInfoListResponse" type="s0:OutputMapping4"/>
  <xsd:complexType name="OutputMapping4">
   <xsd:sequence>
    <xsd:element name="ListWOQuery" type="s0:ListWOObjectQuery"/>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:complexType name="ListWOObjectQuery">
   <xsd:sequence>
    <xsd:element maxOccurs="unbounded" minOccurs="0" name="getListValues">
     <xsd:complexType>
      <xsd:sequence>
       <xsd:element name="WorkInfoInstanceID" type="xsd:string"/>
       <xsd:element name="WorkInfoStatus" type="xsd:string"/>
       <xsd:element name="WorkInfoType" type="xsd:string"/>
       <xsd:element name="WorkInfoCommSource" type="xsd:string"/>
       <xsd:element name="WorkInfoSummary" type="xsd:string"/>
       <xsd:element name="WorkInfoNotes" type="xsd:string"/>
       <xsd:element name="ParentID" type="xsd:string"/>
       <xsd:element name="WorkInfoSecureLog" type="xsd:string"/>
       <xsd:element minOccurs="0" name="WorkInfoSubmitDate" type="xsd:dateTime"/>
       <xsd:element name="WorkInfoAttachment1Name" type="xsd:string"/>
       <xsd:element name="WorkInfoAttachment1Data" type="xsd:base64Binary"/>
       <xsd:element name="WorkInfoAttachment1OrigSize" type="xsd:int"/>
       <xsd:element name="WorkInfoAttachment2Name" type="xsd:string"/>
       <xsd:element name="WorkInfoAttachment2Data" type="xsd:base64Binary"/>
       <xsd:element name="WorkInfoAttachment2OrigSize" type="xsd:int"/>
       <xsd:element name="WorkInfoAttachment3Name" type="xsd:string"/>
       <xsd:element name="WorkInfoAttachment3Data" type="xsd:base64Binary"/>
       <xsd:element name="WorkInfoAttachment3OrigSize" type="xsd:int"/>
      </xsd:sequence>
     </xsd:complexType>
    </xsd:element>
   </xsd:sequence>
  </xsd:complexType>
  <xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo"/>
  <xsd:complexType name="AuthenticationInfo">
   <xsd:sequence>
    <xsd:element name="userName" type="xsd:string"/>
    <xsd:element name="password" type="xsd:string"/>
    <xsd:element minOccurs="0" name="authentication" type="xsd:string"/>
    <xsd:element minOccurs="0" name="locale" type="xsd:string"/>
    <xsd:element minOccurs="0" name="timeZone" type="xsd:string"/>
   </xsd:sequence>
  </xsd:complexType>
 </xsd:schema>
 <xs:schema attributeFormDefault="unqualified" elementFormDefault="qualified" targetNamespace="http://tempuri.org" xmlns="http://tempuri.org" xmlns:xs="http://www.w3.org/2001/XMLSchema">

             <xs:complexType name="ListQueryWorkInfo">

              <xs:sequence>

                    <xs:element ref="ListWOQuery"/>

              </xs:sequence>

        </xs:complexType>

            <xs:element name="ListWOQuery" type="ListWOObjectQuery"/>

            <xs:complexType name="ListWOObjectQuery">

                      <xs:sequence>

                        <xs:element maxOccurs="unbounded" minOccurs="0" name="getListValues">

                           <xs:complexType>

                                    <xs:sequence>

                                      <xs:element name="WorkInfoInstanceID" type="xs:string"/>

                                      <xs:element name="WorkInfoStatus" type="xs:string"/>

                                      <xs:element name="WorkInfoType" type="xs:string"/>

                                      <xs:element name="WorkInfoCommSource" type="xs:string"/>

                                      <xs:element name="WorkInfoSummary" type="xs:string"/>

                                      <xs:element name="WorkInfoNotes" type="xs:string"/>

                                      <xs:element name="IncidentNumber" type="xs:string"/>

                                      <xs:element name="WorkInfoSecureLog" type="xs:string"/>

                                      <xs:element name="WorkInfoSubmitDate" type="xs:dateTime"/>

                                      <xs:element name="WorkInfoAttachment1Name" type="xs:string"/>

                                      <xs:element name="WorkInfoAttachment1Data" type="xs:base64Binary"/>

                                      <xs:element name="WorkInfoAttachment1OrigSize" type="xs:int"/>

                                      <xs:element name="WorkInfoAttachment2Name" type="xs:string"/>

                                      <xs:element name="WorkInfoAttachment2Data" type="xs:base64Binary"/>

                                      <xs:element name="WorkInfoAttachment2OrigSize" type="xs:int"/>

                                      <xs:element name="WorkInfoAttachment3Name" type="xs:string"/>

                                      <xs:element name="WorkInfoAttachment3Data" type="xs:base64Binary"/>

                                      <xs:element name="WorkInfoAttachment3OrigSize" type="xs:int"/>

                              </xs:sequence>

                          </xs:complexType>

                        </xs:element>

              </xs:sequence>

            </xs:complexType>

   </xs:schema>
</wsdl:types>

  <wsdl:message name="HelpDesk_Query_ServiceSoapOut">

     <wsdl:part element="s0:HelpDesk_Query_ServiceResponse" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="ARAuthenticate">

     <wsdl:part element="s0:AuthenticationInfo" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_Modify_ServiceSoapOut">

     <wsdl:part element="s0:HelpDesk_Modify_ServiceResponse" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_GetWorkInfoListSoapIn">

     <wsdl:part element="s0:HelpDesk_GetWorkInfoList" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_GetWorkInfoListSoapOut">

     <wsdl:part element="s0:HelpDesk_GetWorkInfoListResponse" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_Query_ServiceSoapIn">

     <wsdl:part element="s0:HelpDesk_Query_Service" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_Modify_ServiceSoapIn">

     <wsdl:part element="s0:HelpDesk_Modify_Service" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_QueryList_ServiceSoapOut">

     <wsdl:part element="s0:HelpDesk_QueryList_ServiceResponse" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:message name="HelpDesk_QueryList_ServiceSoapIn">

     <wsdl:part element="s0:HelpDesk_QueryList_Service" name="parameters">

     </wsdl:part>

  </wsdl:message>

  <wsdl:portType name="HPD_IncidentInterface_WSPortTypePortType">

     <wsdl:operation name="HelpDesk_Query_Service">

        <wsdl:input message="s0:HelpDesk_Query_ServiceSoapIn">

      </wsdl:input>

        <wsdl:output message="s0:HelpDesk_Query_ServiceSoapOut">

      </wsdl:output>

     </wsdl:operation>

     <wsdl:operation name="HelpDesk_QueryList_Service">

        <wsdl:input message="s0:HelpDesk_QueryList_ServiceSoapIn">

      </wsdl:input>

        <wsdl:output message="s0:HelpDesk_QueryList_ServiceSoapOut">

      </wsdl:output>

     </wsdl:operation>

     <wsdl:operation name="HelpDesk_Modify_Service">

        <wsdl:input message="s0:HelpDesk_Modify_ServiceSoapIn">

      </wsdl:input>

        <wsdl:output message="s0:HelpDesk_Modify_ServiceSoapOut">

      </wsdl:output>

     </wsdl:operation>

     <wsdl:operation name="HelpDesk_GetWorkInfoList">

        <wsdl:input message="s0:HelpDesk_GetWorkInfoListSoapIn">

      </wsdl:input>

        <wsdl:output message="s0:HelpDesk_GetWorkInfoListSoapOut">

      </wsdl:output>

     </wsdl:operation>

  </wsdl:portType>

  <wsdl:binding name="HPD_IncidentInterface_WSPortTypeSoapBinding" type="s0:HPD_IncidentInterface_WSPortTypePortType">

     <soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>

     <wsdl:operation name="HelpDesk_Query_Service">

        <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Query_Service" style="document"/>

        <wsdl:input>

           <soap:header message="s0:ARAuthenticate" part="parameters" use="literal">

           </soap:header>

           <soap:body use="literal"/>

        </wsdl:input>

        <wsdl:output>

           <soap:body use="literal"/>

        </wsdl:output>

     </wsdl:operation>

     <wsdl:operation name="HelpDesk_QueryList_Service">

        <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_QueryList_Service" style="document"/>

        <wsdl:input>

           <soap:header message="s0:ARAuthenticate" part="parameters" use="literal">

           </soap:header>

           <soap:body use="literal"/>

        </wsdl:input>

        <wsdl:output>

           <soap:body use="literal"/>

        </wsdl:output>

     </wsdl:operation>

     <wsdl:operation name="HelpDesk_Modify_Service">

        <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_Modify_Service" style="document"/>

        <wsdl:input>

           <soap:header message="s0:ARAuthenticate" part="parameters" use="literal">

           </soap:header>

           <soap:body use="literal"/>

        </wsdl:input>

        <wsdl:output>

           <soap:body use="literal"/>

        </wsdl:output>

     </wsdl:operation>

     <wsdl:operation name="HelpDesk_GetWorkInfoList">

        <soap:operation soapAction="urn:HPD_IncidentInterface_WS/HelpDesk_GetWorkInfoList" style="document"/>

        <wsdl:input>

           <soap:header message="s0:ARAuthenticate" part="parameters" use="literal">

           </soap:header>

           <soap:body use="literal"/>

        </wsdl:input>

        <wsdl:output>

           <soap:body use="literal"/>

        </wsdl:output>

     </wsdl:operation>

  </wsdl:binding>

  <wsdl:service name="HPD_IncidentInterface_WSService">

 <wsdl:documentation>

Query and Modify Operations </wsdl:documentation>

   <wsdl:port binding="s0:HPD_IncidentInterface_WSPortTypeSoapBinding" name="HPD_IncidentInterface_WSPortTypeSoap">

      <soap:address location="http://url_to_remedy/arsys/services/ARService?server=bmc-remedy-w&amp;webService=HPD_IncidentInterface_WS"/>

   </wsdl:port>

</wsdl:service>

</wsdl:definitions>