class PureCloud::Callback

Attributes

after_call_work[RW]

After-call work for the communication.

after_call_work_required[RW]

Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested.

automated_callback_config_id[RW]

The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal.

callback_numbers[RW]

The phone number(s) to use to place the callback.

callback_scheduled_time[RW]

The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

callback_user_name[RW]

The name of the user requesting a callback.

connected_time[RW]

The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

dialer_preview[RW]

The preview data to be used when this callback is a Preview.

direction[RW]

The direction of the call

disconnect_type[RW]

System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

disconnected_time[RW]

The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

external_campaign[RW]

True if the call for the callback uses external dialing.

held[RW]

True if this call is held and the person on this side hears silence.

id[RW]

A globally unique identifier for this communication.

peer_id[RW]

The id of the peer communication corresponding to a matching leg for this communication.

provider[RW]

The source provider for the callback.

script_id[RW]

The UUID of the script to use.

segments[RW]

The time line of the participant's callback, divided into activity segments.

skip_enabled[RW]

True if the ability to skip a callback should be enabled.

start_alerting_time[RW]

The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

start_hold_time[RW]

The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

state[RW]

The connection state of this communication.

timeout_seconds[RW]

The number of seconds before the system automatically places a call for a callback. 0 means the automatic placement is disabled.

voicemail[RW]

The voicemail data to be used when this callback is an ACD voicemail.

wrapup[RW]

Call wrap up or disposition data.

Public Class Methods

attribute_map() click to toggle source

Attribute mapping from ruby-style variable name to JSON key.

# File lib/purecloudplatformclientv2/models/callback.rb, line 97
def self.attribute_map
  {
    
    :'state' => :'state',
    
    :'id' => :'id',
    
    :'segments' => :'segments',
    
    :'direction' => :'direction',
    
    :'held' => :'held',
    
    :'disconnect_type' => :'disconnectType',
    
    :'start_hold_time' => :'startHoldTime',
    
    :'dialer_preview' => :'dialerPreview',
    
    :'voicemail' => :'voicemail',
    
    :'callback_numbers' => :'callbackNumbers',
    
    :'callback_user_name' => :'callbackUserName',
    
    :'script_id' => :'scriptId',
    
    :'external_campaign' => :'externalCampaign',
    
    :'skip_enabled' => :'skipEnabled',
    
    :'timeout_seconds' => :'timeoutSeconds',
    
    :'start_alerting_time' => :'startAlertingTime',
    
    :'connected_time' => :'connectedTime',
    
    :'disconnected_time' => :'disconnectedTime',
    
    :'callback_scheduled_time' => :'callbackScheduledTime',
    
    :'automated_callback_config_id' => :'automatedCallbackConfigId',
    
    :'provider' => :'provider',
    
    :'peer_id' => :'peerId',
    
    :'wrapup' => :'wrapup',
    
    :'after_call_work' => :'afterCallWork',
    
    :'after_call_work_required' => :'afterCallWorkRequired'
    
  }
end
new(attributes = {}) click to toggle source

Initializes the object @param [Hash] attributes Model attributes in the form of hash

# File lib/purecloudplatformclientv2/models/callback.rb, line 212
def initialize(attributes = {})
  return unless attributes.is_a?(Hash)

  # convert string to symbol for hash key
  attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}

  
  if attributes.has_key?(:'state')
    
    
    self.state = attributes[:'state']
    
  
  end

  
  if attributes.has_key?(:'id')
    
    
    self.id = attributes[:'id']
    
  
  end

  
  if attributes.has_key?(:'segments')
    
    if (value = attributes[:'segments']).is_a?(Array)
      self.segments = value
    end
    
    
  
  end

  
  if attributes.has_key?(:'direction')
    
    
    self.direction = attributes[:'direction']
    
  
  end

  
  if attributes.has_key?(:'held')
    
    
    self.held = attributes[:'held']
    
  
  end

  
  if attributes.has_key?(:'disconnectType')
    
    
    self.disconnect_type = attributes[:'disconnectType']
    
  
  end

  
  if attributes.has_key?(:'startHoldTime')
    
    
    self.start_hold_time = attributes[:'startHoldTime']
    
  
  end

  
  if attributes.has_key?(:'dialerPreview')
    
    
    self.dialer_preview = attributes[:'dialerPreview']
    
  
  end

  
  if attributes.has_key?(:'voicemail')
    
    
    self.voicemail = attributes[:'voicemail']
    
  
  end

  
  if attributes.has_key?(:'callbackNumbers')
    
    if (value = attributes[:'callbackNumbers']).is_a?(Array)
      self.callback_numbers = value
    end
    
    
  
  end

  
  if attributes.has_key?(:'callbackUserName')
    
    
    self.callback_user_name = attributes[:'callbackUserName']
    
  
  end

  
  if attributes.has_key?(:'scriptId')
    
    
    self.script_id = attributes[:'scriptId']
    
  
  end

  
  if attributes.has_key?(:'externalCampaign')
    
    
    self.external_campaign = attributes[:'externalCampaign']
    
  
  end

  
  if attributes.has_key?(:'skipEnabled')
    
    
    self.skip_enabled = attributes[:'skipEnabled']
    
  
  end

  
  if attributes.has_key?(:'timeoutSeconds')
    
    
    self.timeout_seconds = attributes[:'timeoutSeconds']
    
  
  end

  
  if attributes.has_key?(:'startAlertingTime')
    
    
    self.start_alerting_time = attributes[:'startAlertingTime']
    
  
  end

  
  if attributes.has_key?(:'connectedTime')
    
    
    self.connected_time = attributes[:'connectedTime']
    
  
  end

  
  if attributes.has_key?(:'disconnectedTime')
    
    
    self.disconnected_time = attributes[:'disconnectedTime']
    
  
  end

  
  if attributes.has_key?(:'callbackScheduledTime')
    
    
    self.callback_scheduled_time = attributes[:'callbackScheduledTime']
    
  
  end

  
  if attributes.has_key?(:'automatedCallbackConfigId')
    
    
    self.automated_callback_config_id = attributes[:'automatedCallbackConfigId']
    
  
  end

  
  if attributes.has_key?(:'provider')
    
    
    self.provider = attributes[:'provider']
    
  
  end

  
  if attributes.has_key?(:'peerId')
    
    
    self.peer_id = attributes[:'peerId']
    
  
  end

  
  if attributes.has_key?(:'wrapup')
    
    
    self.wrapup = attributes[:'wrapup']
    
  
  end

  
  if attributes.has_key?(:'afterCallWork')
    
    
    self.after_call_work = attributes[:'afterCallWork']
    
  
  end

  
  if attributes.has_key?(:'afterCallWorkRequired')
    
    
    self.after_call_work_required = attributes[:'afterCallWorkRequired']
    
  
  end

  
end
swagger_types() click to toggle source

Attribute type mapping.

# File lib/purecloudplatformclientv2/models/callback.rb, line 154
def self.swagger_types
  {
    
    :'state' => :'String',
    
    :'id' => :'String',
    
    :'segments' => :'Array<Segment>',
    
    :'direction' => :'String',
    
    :'held' => :'BOOLEAN',
    
    :'disconnect_type' => :'String',
    
    :'start_hold_time' => :'DateTime',
    
    :'dialer_preview' => :'DialerPreview',
    
    :'voicemail' => :'Voicemail',
    
    :'callback_numbers' => :'Array<String>',
    
    :'callback_user_name' => :'String',
    
    :'script_id' => :'String',
    
    :'external_campaign' => :'BOOLEAN',
    
    :'skip_enabled' => :'BOOLEAN',
    
    :'timeout_seconds' => :'Integer',
    
    :'start_alerting_time' => :'DateTime',
    
    :'connected_time' => :'DateTime',
    
    :'disconnected_time' => :'DateTime',
    
    :'callback_scheduled_time' => :'DateTime',
    
    :'automated_callback_config_id' => :'String',
    
    :'provider' => :'String',
    
    :'peer_id' => :'String',
    
    :'wrapup' => :'Wrapup',
    
    :'after_call_work' => :'AfterCallWork',
    
    :'after_call_work_required' => :'BOOLEAN'
    
  }
end

Public Instance Methods

==(o) click to toggle source

Checks equality by comparing each attribute. @param [Object] Object to be compared

# File lib/purecloudplatformclientv2/models/callback.rb, line 735
def ==(o)
  return true if self.equal?(o)
  self.class == o.class &&
      state == o.state &&
      id == o.id &&
      segments == o.segments &&
      direction == o.direction &&
      held == o.held &&
      disconnect_type == o.disconnect_type &&
      start_hold_time == o.start_hold_time &&
      dialer_preview == o.dialer_preview &&
      voicemail == o.voicemail &&
      callback_numbers == o.callback_numbers &&
      callback_user_name == o.callback_user_name &&
      script_id == o.script_id &&
      external_campaign == o.external_campaign &&
      skip_enabled == o.skip_enabled &&
      timeout_seconds == o.timeout_seconds &&
      start_alerting_time == o.start_alerting_time &&
      connected_time == o.connected_time &&
      disconnected_time == o.disconnected_time &&
      callback_scheduled_time == o.callback_scheduled_time &&
      automated_callback_config_id == o.automated_callback_config_id &&
      provider == o.provider &&
      peer_id == o.peer_id &&
      wrapup == o.wrapup &&
      after_call_work == o.after_call_work &&
      after_call_work_required == o.after_call_work_required
end
_deserialize(type, value) click to toggle source
# File lib/purecloudplatformclientv2/models/callback.rb, line 797
def _deserialize(type, value)
  case type.to_sym
  when :DateTime
    DateTime.parse(value)
  when :Date
    Date.parse(value)
  when :String
    value.to_s
  when :Integer
    value.to_i
  when :Float
    value.to_f
  when :BOOLEAN
    if value.to_s =~ /^(true|t|yes|y|1)$/i
      true
    else
      false
    end
  when :Object
    # generic object (usually a Hash), return directly
    value
  when /\AArray<(?<inner_type>.+)>\z/
    inner_type = Regexp.last_match[:inner_type]
    value.map { |v| _deserialize(inner_type, v) }
  when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
    k_type = Regexp.last_match[:k_type]
    v_type = Regexp.last_match[:v_type]
    {}.tap do |hash|
      value.each do |k, v|
        hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
      end
    end
  else # model
    _model = Object.const_get("PureCloud").const_get(type).new
    _model.build_from_hash(value)
  end
end
_to_hash(value) click to toggle source

Method to output non-array value in the form of hash For object, use to_hash. Otherwise, just return the value

# File lib/purecloudplatformclientv2/models/callback.rb, line 857
def _to_hash(value)
  if value.is_a?(Array)
    value.compact.map{ |v| _to_hash(v) }
  elsif value.is_a?(Hash)
    {}.tap do |hash|
      value.each { |k, v| hash[k] = _to_hash(v) }
    end
  elsif value.respond_to? :to_hash
    value.to_hash
  else
    value
  end
end
build_from_hash(attributes) click to toggle source

build the object from hash

# File lib/purecloudplatformclientv2/models/callback.rb, line 778
def build_from_hash(attributes)
  return nil unless attributes.is_a?(Hash)
  self.class.swagger_types.each_pair do |key, type|
    if type =~ /^Array<(.*)>/i
      if attributes[self.class.attribute_map[key]].is_a?(Array)
        self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
      else
        #TODO show warning in debug mode
      end
    elsif !attributes[self.class.attribute_map[key]].nil?
      self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
    else
      # data not found in attributes(hash), not an issue as the data can be optional
    end
  end

  self
end
direction=(direction) click to toggle source

Custom attribute writer method checking allowed values (enum). @param [Object] direction Object to be assigned

# File lib/purecloudplatformclientv2/models/callback.rb, line 608
def direction=(direction)
  allowed_values = ["inbound", "outbound"]
  if direction && !allowed_values.include?(direction)
    fail ArgumentError, "invalid value for 'direction', must be one of #{allowed_values}."
  end
  @direction = direction
end
disconnect_type=(disconnect_type) click to toggle source

Custom attribute writer method checking allowed values (enum). @param [Object] disconnect_type Object to be assigned

# File lib/purecloudplatformclientv2/models/callback.rb, line 627
def disconnect_type=(disconnect_type)
  allowed_values = ["endpoint", "client", "system", "timeout", "transfer", "transfer.conference", "transfer.consult", "transfer.forward", "transfer.noanswer", "transfer.notavailable", "transport.failure", "error", "peer", "other", "spam", "uncallable"]
  if disconnect_type && !allowed_values.include?(disconnect_type)
    fail ArgumentError, "invalid value for 'disconnect_type', must be one of #{allowed_values}."
  end
  @disconnect_type = disconnect_type
end
eql?(o) click to toggle source

@see the `==` method @param [Object] Object to be compared

# File lib/purecloudplatformclientv2/models/callback.rb, line 767
def eql?(o)
  self == o
end
hash() click to toggle source

Calculates hash code according to all attributes. @return [Fixnum] Hash code

# File lib/purecloudplatformclientv2/models/callback.rb, line 773
def hash
  [state, id, segments, direction, held, disconnect_type, start_hold_time, dialer_preview, voicemail, callback_numbers, callback_user_name, script_id, external_campaign, skip_enabled, timeout_seconds, start_alerting_time, connected_time, disconnected_time, callback_scheduled_time, automated_callback_config_id, provider, peer_id, wrapup, after_call_work, after_call_work_required].hash
end
list_invalid_properties() click to toggle source

Show invalid properties with the reasons. Usually used together with valid? @return Array for valid properies with the reasons

# File lib/purecloudplatformclientv2/models/callback.rb, line 452
def list_invalid_properties
  invalid_properties = Array.new
  
  
  return invalid_properties
end
state=(state) click to toggle source

Custom attribute writer method checking allowed values (enum). @param [Object] state Object to be assigned

# File lib/purecloudplatformclientv2/models/callback.rb, line 584
def state=(state)
  allowed_values = ["alerting", "dialing", "contacting", "offering", "connected", "disconnected", "terminated", "scheduled", "none"]
  if state && !allowed_values.include?(state)
    fail ArgumentError, "invalid value for 'state', must be one of #{allowed_values}."
  end
  @state = state
end
to_body() click to toggle source

to_body is an alias to to_body (backward compatibility))

# File lib/purecloudplatformclientv2/models/callback.rb, line 840
def to_body
  to_hash
end
to_hash() click to toggle source

return the object in the form of hash

# File lib/purecloudplatformclientv2/models/callback.rb, line 845
def to_hash
  hash = {}
  self.class.attribute_map.each_pair do |attr, param|
    value = self.send(attr)
    next if value.nil?
    hash[param] = _to_hash(value)
  end
  hash
end
to_s() click to toggle source
# File lib/purecloudplatformclientv2/models/callback.rb, line 835
def to_s
  to_hash.to_s
end
valid?() click to toggle source

Check to see if the all the properties in the model are valid @return true if the model is valid

# File lib/purecloudplatformclientv2/models/callback.rb, line 461
def valid?
  
  
  
  allowed_values = ["alerting", "dialing", "contacting", "offering", "connected", "disconnected", "terminated", "scheduled", "none"]
  if @state && !allowed_values.include?(@state)
    return false
  end
  
  
  
  
  
  
  
  
  
  
  
  
  
  allowed_values = ["inbound", "outbound"]
  if @direction && !allowed_values.include?(@direction)
    return false
  end
  
  
  
  
  
  
  
  
  
  allowed_values = ["endpoint", "client", "system", "timeout", "transfer", "transfer.conference", "transfer.consult", "transfer.forward", "transfer.noanswer", "transfer.notavailable", "transport.failure", "error", "peer", "other", "spam", "uncallable"]
  if @disconnect_type && !allowed_values.include?(@disconnect_type)
    return false
  end
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
end