class PureCloud::ChatMediaParticipant

Attributes

address[RW]

The participant address.

alerting_timeout_ms[RW]

Specifies how long the agent has to answer an interaction before being marked as not responding.

attributes[RW]

A list of ad-hoc attributes for the participant.

avatar_image_url[RW]

If available, the URI to the avatar image of this communication.

connected_time[RW]

The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

conversation_routing_data[RW]

Information on how a communication should be routed to an agent.

direction[RW]

The participant's direction. Values can be: 'inbound' or 'outbound'

disconnect_type[RW]

The reason the participant was disconnected from the conversation.

end_acw_time[RW]

The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

end_time[RW]

The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

error_info[RW]

If the conversation ends in error, contains additional error details.

external_contact[RW]

If this participant represents an external contact, then this will be the reference for the external contact.

external_organization[RW]

If this participant represents an external org, then this will be the reference for the external org.

flagged_reason[RW]

The reason specifying why participant flagged the conversation.

held[RW]

Value is true when the participant is on hold.

id[RW]

The unique participant ID.

journey_context[RW]

Journey System data/context that is applicable to this communication. When used for historical purposes, the context should be immutable. When null, there is no applicable Journey System context.

name[RW]

The display friendly name of the participant.

peer[RW]

The peer communication corresponding to a matching leg for this communication.

provider[RW]

The source provider for the communication.

purpose[RW]

The participant's purpose. Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr

queue[RW]

The PureCloud queue for this participant.

room_id[RW]

The ID of the chat room.

script[RW]

The Engage script that should be used by this participant.

start_acw_time[RW]

The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

start_hold_time[RW]

The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

start_time[RW]

The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ

state[RW]

The participant's state. Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting

team[RW]

The PureCloud team for this participant.

user[RW]

The PureCloud user for this participant.

wrapup[RW]

Wrapup for this participant, if it has been applied.

wrapup_prompt[RW]

The wrap-up prompt indicating the type of wrap-up to be performed.

wrapup_required[RW]

Value is true when the participant requires wrap-up.

wrapup_skipped[RW]

Value is true when the participant has skipped wrap-up.

wrapup_timeout_ms[RW]

The amount of time the participant has to complete wrap-up.

Public Class Methods

attribute_map() click to toggle source

Attribute mapping from ruby-style variable name to JSON key.

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 127
def self.attribute_map
  {
    
    :'id' => :'id',
    
    :'name' => :'name',
    
    :'address' => :'address',
    
    :'start_time' => :'startTime',
    
    :'connected_time' => :'connectedTime',
    
    :'end_time' => :'endTime',
    
    :'start_hold_time' => :'startHoldTime',
    
    :'purpose' => :'purpose',
    
    :'state' => :'state',
    
    :'direction' => :'direction',
    
    :'disconnect_type' => :'disconnectType',
    
    :'held' => :'held',
    
    :'wrapup_required' => :'wrapupRequired',
    
    :'wrapup_prompt' => :'wrapupPrompt',
    
    :'user' => :'user',
    
    :'queue' => :'queue',
    
    :'team' => :'team',
    
    :'attributes' => :'attributes',
    
    :'error_info' => :'errorInfo',
    
    :'script' => :'script',
    
    :'wrapup_timeout_ms' => :'wrapupTimeoutMs',
    
    :'wrapup_skipped' => :'wrapupSkipped',
    
    :'alerting_timeout_ms' => :'alertingTimeoutMs',
    
    :'provider' => :'provider',
    
    :'external_contact' => :'externalContact',
    
    :'external_organization' => :'externalOrganization',
    
    :'wrapup' => :'wrapup',
    
    :'peer' => :'peer',
    
    :'flagged_reason' => :'flaggedReason',
    
    :'journey_context' => :'journeyContext',
    
    :'conversation_routing_data' => :'conversationRoutingData',
    
    :'start_acw_time' => :'startAcwTime',
    
    :'end_acw_time' => :'endAcwTime',
    
    :'room_id' => :'roomId',
    
    :'avatar_image_url' => :'avatarImageUrl'
    
  }
end
new(attributes = {}) click to toggle source

Initializes the object @param [Hash] attributes Model attributes in the form of hash

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 282
def initialize(attributes = {})
  return unless attributes.is_a?(Hash)

  # convert string to symbol for hash key
  attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}

  
  if attributes.has_key?(:'id')
    
    
    self.id = attributes[:'id']
    
  
  end

  
  if attributes.has_key?(:'name')
    
    
    self.name = attributes[:'name']
    
  
  end

  
  if attributes.has_key?(:'address')
    
    
    self.address = attributes[:'address']
    
  
  end

  
  if attributes.has_key?(:'startTime')
    
    
    self.start_time = attributes[:'startTime']
    
  
  end

  
  if attributes.has_key?(:'connectedTime')
    
    
    self.connected_time = attributes[:'connectedTime']
    
  
  end

  
  if attributes.has_key?(:'endTime')
    
    
    self.end_time = attributes[:'endTime']
    
  
  end

  
  if attributes.has_key?(:'startHoldTime')
    
    
    self.start_hold_time = attributes[:'startHoldTime']
    
  
  end

  
  if attributes.has_key?(:'purpose')
    
    
    self.purpose = attributes[:'purpose']
    
  
  end

  
  if attributes.has_key?(:'state')
    
    
    self.state = attributes[:'state']
    
  
  end

  
  if attributes.has_key?(:'direction')
    
    
    self.direction = attributes[:'direction']
    
  
  end

  
  if attributes.has_key?(:'disconnectType')
    
    
    self.disconnect_type = attributes[:'disconnectType']
    
  
  end

  
  if attributes.has_key?(:'held')
    
    
    self.held = attributes[:'held']
    
  
  end

  
  if attributes.has_key?(:'wrapupRequired')
    
    
    self.wrapup_required = attributes[:'wrapupRequired']
    
  
  end

  
  if attributes.has_key?(:'wrapupPrompt')
    
    
    self.wrapup_prompt = attributes[:'wrapupPrompt']
    
  
  end

  
  if attributes.has_key?(:'user')
    
    
    self.user = attributes[:'user']
    
  
  end

  
  if attributes.has_key?(:'queue')
    
    
    self.queue = attributes[:'queue']
    
  
  end

  
  if attributes.has_key?(:'team')
    
    
    self.team = attributes[:'team']
    
  
  end

  
  if attributes.has_key?(:'attributes')
    
    if (value = attributes[:'attributes']).is_a?(Array)
      self.attributes = value
    end
    
    
  
  end

  
  if attributes.has_key?(:'errorInfo')
    
    
    self.error_info = attributes[:'errorInfo']
    
  
  end

  
  if attributes.has_key?(:'script')
    
    
    self.script = attributes[:'script']
    
  
  end

  
  if attributes.has_key?(:'wrapupTimeoutMs')
    
    
    self.wrapup_timeout_ms = attributes[:'wrapupTimeoutMs']
    
  
  end

  
  if attributes.has_key?(:'wrapupSkipped')
    
    
    self.wrapup_skipped = attributes[:'wrapupSkipped']
    
  
  end

  
  if attributes.has_key?(:'alertingTimeoutMs')
    
    
    self.alerting_timeout_ms = attributes[:'alertingTimeoutMs']
    
  
  end

  
  if attributes.has_key?(:'provider')
    
    
    self.provider = attributes[:'provider']
    
  
  end

  
  if attributes.has_key?(:'externalContact')
    
    
    self.external_contact = attributes[:'externalContact']
    
  
  end

  
  if attributes.has_key?(:'externalOrganization')
    
    
    self.external_organization = attributes[:'externalOrganization']
    
  
  end

  
  if attributes.has_key?(:'wrapup')
    
    
    self.wrapup = attributes[:'wrapup']
    
  
  end

  
  if attributes.has_key?(:'peer')
    
    
    self.peer = attributes[:'peer']
    
  
  end

  
  if attributes.has_key?(:'flaggedReason')
    
    
    self.flagged_reason = attributes[:'flaggedReason']
    
  
  end

  
  if attributes.has_key?(:'journeyContext')
    
    
    self.journey_context = attributes[:'journeyContext']
    
  
  end

  
  if attributes.has_key?(:'conversationRoutingData')
    
    
    self.conversation_routing_data = attributes[:'conversationRoutingData']
    
  
  end

  
  if attributes.has_key?(:'startAcwTime')
    
    
    self.start_acw_time = attributes[:'startAcwTime']
    
  
  end

  
  if attributes.has_key?(:'endAcwTime')
    
    
    self.end_acw_time = attributes[:'endAcwTime']
    
  
  end

  
  if attributes.has_key?(:'roomId')
    
    
    self.room_id = attributes[:'roomId']
    
  
  end

  
  if attributes.has_key?(:'avatarImageUrl')
    
    
    self.avatar_image_url = attributes[:'avatarImageUrl']
    
  
  end

  
end
swagger_types() click to toggle source

Attribute type mapping.

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 204
def self.swagger_types
  {
    
    :'id' => :'String',
    
    :'name' => :'String',
    
    :'address' => :'String',
    
    :'start_time' => :'DateTime',
    
    :'connected_time' => :'DateTime',
    
    :'end_time' => :'DateTime',
    
    :'start_hold_time' => :'DateTime',
    
    :'purpose' => :'String',
    
    :'state' => :'String',
    
    :'direction' => :'String',
    
    :'disconnect_type' => :'String',
    
    :'held' => :'BOOLEAN',
    
    :'wrapup_required' => :'BOOLEAN',
    
    :'wrapup_prompt' => :'String',
    
    :'user' => :'DomainEntityRef',
    
    :'queue' => :'DomainEntityRef',
    
    :'team' => :'DomainEntityRef',
    
    :'attributes' => :'Hash<String, String>',
    
    :'error_info' => :'ErrorInfo',
    
    :'script' => :'DomainEntityRef',
    
    :'wrapup_timeout_ms' => :'Integer',
    
    :'wrapup_skipped' => :'BOOLEAN',
    
    :'alerting_timeout_ms' => :'Integer',
    
    :'provider' => :'String',
    
    :'external_contact' => :'DomainEntityRef',
    
    :'external_organization' => :'DomainEntityRef',
    
    :'wrapup' => :'Wrapup',
    
    :'peer' => :'String',
    
    :'flagged_reason' => :'String',
    
    :'journey_context' => :'JourneyContext',
    
    :'conversation_routing_data' => :'ConversationRoutingData',
    
    :'start_acw_time' => :'DateTime',
    
    :'end_acw_time' => :'DateTime',
    
    :'room_id' => :'String',
    
    :'avatar_image_url' => :'String'
    
  }
end

Public Instance Methods

==(o) click to toggle source

Checks equality by comparing each attribute. @param [Object] Object to be compared

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 997
def ==(o)
  return true if self.equal?(o)
  self.class == o.class &&
      id == o.id &&
      name == o.name &&
      address == o.address &&
      start_time == o.start_time &&
      connected_time == o.connected_time &&
      end_time == o.end_time &&
      start_hold_time == o.start_hold_time &&
      purpose == o.purpose &&
      state == o.state &&
      direction == o.direction &&
      disconnect_type == o.disconnect_type &&
      held == o.held &&
      wrapup_required == o.wrapup_required &&
      wrapup_prompt == o.wrapup_prompt &&
      user == o.user &&
      queue == o.queue &&
      team == o.team &&
      attributes == o.attributes &&
      error_info == o.error_info &&
      script == o.script &&
      wrapup_timeout_ms == o.wrapup_timeout_ms &&
      wrapup_skipped == o.wrapup_skipped &&
      alerting_timeout_ms == o.alerting_timeout_ms &&
      provider == o.provider &&
      external_contact == o.external_contact &&
      external_organization == o.external_organization &&
      wrapup == o.wrapup &&
      peer == o.peer &&
      flagged_reason == o.flagged_reason &&
      journey_context == o.journey_context &&
      conversation_routing_data == o.conversation_routing_data &&
      start_acw_time == o.start_acw_time &&
      end_acw_time == o.end_acw_time &&
      room_id == o.room_id &&
      avatar_image_url == o.avatar_image_url
end
_deserialize(type, value) click to toggle source
# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1069
def _deserialize(type, value)
  case type.to_sym
  when :DateTime
    DateTime.parse(value)
  when :Date
    Date.parse(value)
  when :String
    value.to_s
  when :Integer
    value.to_i
  when :Float
    value.to_f
  when :BOOLEAN
    if value.to_s =~ /^(true|t|yes|y|1)$/i
      true
    else
      false
    end
  when :Object
    # generic object (usually a Hash), return directly
    value
  when /\AArray<(?<inner_type>.+)>\z/
    inner_type = Regexp.last_match[:inner_type]
    value.map { |v| _deserialize(inner_type, v) }
  when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
    k_type = Regexp.last_match[:k_type]
    v_type = Regexp.last_match[:v_type]
    {}.tap do |hash|
      value.each do |k, v|
        hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
      end
    end
  else # model
    _model = Object.const_get("PureCloud").const_get(type).new
    _model.build_from_hash(value)
  end
end
_to_hash(value) click to toggle source

Method to output non-array value in the form of hash For object, use to_hash. Otherwise, just return the value

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1129
def _to_hash(value)
  if value.is_a?(Array)
    value.compact.map{ |v| _to_hash(v) }
  elsif value.is_a?(Hash)
    {}.tap do |hash|
      value.each { |k, v| hash[k] = _to_hash(v) }
    end
  elsif value.respond_to? :to_hash
    value.to_hash
  else
    value
  end
end
build_from_hash(attributes) click to toggle source

build the object from hash

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1050
def build_from_hash(attributes)
  return nil unless attributes.is_a?(Hash)
  self.class.swagger_types.each_pair do |key, type|
    if type =~ /^Array<(.*)>/i
      if attributes[self.class.attribute_map[key]].is_a?(Array)
        self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
      else
        #TODO show warning in debug mode
      end
    elsif !attributes[self.class.attribute_map[key]].nil?
      self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
    else
      # data not found in attributes(hash), not an issue as the data can be optional
    end
  end

  self
end
direction=(direction) click to toggle source

Custom attribute writer method checking allowed values (enum). @param [Object] direction Object to be assigned

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 841
def direction=(direction)
  allowed_values = ["inbound", "outbound"]
  if direction && !allowed_values.include?(direction)
    fail ArgumentError, "invalid value for 'direction', must be one of #{allowed_values}."
  end
  @direction = direction
end
disconnect_type=(disconnect_type) click to toggle source

Custom attribute writer method checking allowed values (enum). @param [Object] disconnect_type Object to be assigned

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 855
def disconnect_type=(disconnect_type)
  allowed_values = ["endpoint", "client", "system", "transfer", "transfer.conference", "transfer.consult", "transfer.forward", "transfer.noanswer", "transfer.notavailable", "transport.failure", "error", "peer", "other", "spam"]
  if disconnect_type && !allowed_values.include?(disconnect_type)
    fail ArgumentError, "invalid value for 'disconnect_type', must be one of #{allowed_values}."
  end
  @disconnect_type = disconnect_type
end
eql?(o) click to toggle source

@see the `==` method @param [Object] Object to be compared

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1039
def eql?(o)
  self == o
end
flagged_reason=(flagged_reason) click to toggle source

Custom attribute writer method checking allowed values (enum). @param [Object] flagged_reason Object to be assigned

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 954
def flagged_reason=(flagged_reason)
  allowed_values = ["general"]
  if flagged_reason && !allowed_values.include?(flagged_reason)
    fail ArgumentError, "invalid value for 'flagged_reason', must be one of #{allowed_values}."
  end
  @flagged_reason = flagged_reason
end
hash() click to toggle source

Calculates hash code according to all attributes. @return [Fixnum] Hash code

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1045
def hash
  [id, name, address, start_time, connected_time, end_time, start_hold_time, purpose, state, direction, disconnect_type, held, wrapup_required, wrapup_prompt, user, queue, team, attributes, error_info, script, wrapup_timeout_ms, wrapup_skipped, alerting_timeout_ms, provider, external_contact, external_organization, wrapup, peer, flagged_reason, journey_context, conversation_routing_data, start_acw_time, end_acw_time, room_id, avatar_image_url].hash
end
list_invalid_properties() click to toggle source

Show invalid properties with the reasons. Usually used together with valid? @return Array for valid properies with the reasons

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 610
def list_invalid_properties
  invalid_properties = Array.new
  
  
  return invalid_properties
end
state=(state) click to toggle source

Custom attribute writer method checking allowed values (enum). @param [Object] state Object to be assigned

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 827
def state=(state)
  allowed_values = ["alerting", "dialing", "contacting", "offering", "connected", "disconnected", "terminated", "converting", "uploading", "transmitting", "none"]
  if state && !allowed_values.include?(state)
    fail ArgumentError, "invalid value for 'state', must be one of #{allowed_values}."
  end
  @state = state
end
to_body() click to toggle source

to_body is an alias to to_body (backward compatibility))

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1112
def to_body
  to_hash
end
to_hash() click to toggle source

return the object in the form of hash

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1117
def to_hash
  hash = {}
  self.class.attribute_map.each_pair do |attr, param|
    value = self.send(attr)
    next if value.nil?
    hash[param] = _to_hash(value)
  end
  hash
end
to_s() click to toggle source
# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 1107
def to_s
  to_hash.to_s
end
valid?() click to toggle source

Check to see if the all the properties in the model are valid @return true if the model is valid

# File lib/purecloudplatformclientv2/models/chat_media_participant.rb, line 619
def valid?
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  allowed_values = ["alerting", "dialing", "contacting", "offering", "connected", "disconnected", "terminated", "converting", "uploading", "transmitting", "none"]
  if @state && !allowed_values.include?(@state)
    return false
  end
  
  
  
  
  
  allowed_values = ["inbound", "outbound"]
  if @direction && !allowed_values.include?(@direction)
    return false
  end
  
  
  
  
  
  allowed_values = ["endpoint", "client", "system", "transfer", "transfer.conference", "transfer.consult", "transfer.forward", "transfer.noanswer", "transfer.notavailable", "transport.failure", "error", "peer", "other", "spam"]
  if @disconnect_type && !allowed_values.include?(@disconnect_type)
    return false
  end
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  allowed_values = ["general"]
  if @flagged_reason && !allowed_values.include?(@flagged_reason)
    return false
  end
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
end