class Servicenow::Change
This class represents a ServiceNow Change
. A Change
is a local representation of the state of the remote. For writing operations, the local is updated, and then a request to update the remote is sent
Public Instance Methods
add_work_notes(notes)
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@param [String] notes the notes to post
@return [Servicenow::Change] the change
# File lib/servicenow/change.rb, line 15 def add_work_notes(notes) url = format('%s/change_request/%s', client.snow_table_url, sys_id) query = { work_notes: notes } client.send_request(url, query, :patch) change end
end_change(extra={})
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@param [Hash] extra options to override default query, or non-standard
parameters / columns to send to the Change table
@return [Servicenow::Change] the change
# File lib/servicenow/change.rb, line 48 def end_change(extra={}) url = format('%s/change_request/%s', client.snow_table_url, sys_id) query = { state: states['work complete'], work_end: Time.now.utc }.merge(extra) client.send_request(url, query, :patch) change end
reload()
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start(extra={})
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@param [Hash] extra options to override default query, or non-standard
parameters / columns to send to the Change table
@return [Servicenow::Change] the change
# File lib/servicenow/change.rb, line 31 def start(extra={}) url = format('%s/change_request/%s', client.snow_table_url, sys_id) query = { state: states['work in progress'], work_start: Time.now.utc }.merge(extra) client.send_request(url, query, :patch) change end
Private Instance Methods
client()
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# File lib/servicenow/change.rb, line 75 def client @_client = Servicenow::Client.new if @_client.nil? @_client end
completion_codes()
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# File lib/servicenow/change.rb, line 92 def completion_codes { 'success' => 11 } end
states()
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# File lib/servicenow/change.rb, line 81 def states { 'open' => 1, 'work in progress' => 2, 'work complete' => 11, 'work incomplete' => 4, 'waiting on user' => -5 } end