class Teamsupport::Ticket
Attributes
@return [Integer]
@return [String]
@return [Integer]
@return [String]
@return [Integer]
@return [Integer]
@return [Integer]
@return [String]
@return [Float]
@return [Integer]
@return [Integer]
@return [String]
@return [Integer]
@return [String]
@return [String]
@return [Integer]
@return [Integer]
@return [Integer]
@return [String]
@return [String]
@return [Integer]
@return [String]
@return [Integer]
@return [Float]
@return [Float]
@return [Float]
@return [Float]
@return [String]
@return [Integer]
@return [String]
@return [Integer]
@return [Integer]
@return [Integer]
@return [String]
@return [Integer]
@return [Integer]
@return [String]
@return [Integer]
@return [String]
Public Instance Methods
Time when the Ticket
was closed on Teamsupport
@example
teamsupport_ticket = Teamsupport::Ticket.new(DateClosed: '4/4/2015 10:00 AM') teamsupport_ticket.DateClosed
@return [Time]
@api public
# File lib/teamsupport/ticket.rb, line 64 def DateClosed # rubocop:disable Style/MethodName Time.strptime(@attrs[:DateClosed], '%m/%d/%Y %l:%M %p').utc unless @attrs[:DateClosed].nil? end
Time when the Ticket
is due to be completed on Teamsupport
@example
teamsupport_ticket = Teamsupport::Ticket.new(DueDate: '4/4/2015 10:15 AM') teamsupport_ticket.DueDate
@return [Time]
@api public
# File lib/teamsupport/ticket.rb, line 77 def DueDate # rubocop:disable Style/MethodName Time.strptime(@attrs[:DueDate], '%m/%d/%Y %l:%M %p').utc unless @attrs[:DueDate].nil? end
Boolean indicating whether a Ticket
is closed on Teamsupport
@example
teamsupport_ticket = Teamsupport::Ticket.new(IsClosed: true) teamsupport_ticket.IsClosed
@return [Boolean]
@api public
# File lib/teamsupport/ticket.rb, line 25 def IsClosed # rubocop:disable Style/MethodName @attrs[:IsClosed] == 'True' ? true : false end
Boolean indicating whether a Ticket
is shown in the knowledgebase on Teamsupport
@example
teamsupport_ticket = Teamsupport::Ticket.new(IsKnowledgeBase: true) teamsupport_ticket.IsKnowledgeBase
@return [Boolean]
@api public
# File lib/teamsupport/ticket.rb, line 51 def IsKnowledgeBase # rubocop:disable Style/MethodName @attrs[:IsKnowledgeBase] == 'True' ? true : false end
Boolean indicating whether a Ticket
is visible via the portal on Teamsupport
@example
teamsupport_ticket = Teamsupport::Ticket.new(IsVisibleOnPortal: true) teamsupport_ticket.IsVisibleOnPortal
@return [Boolean]
@api public
# File lib/teamsupport/ticket.rb, line 38 def IsVisibleOnPortal # rubocop:disable Style/MethodName @attrs[:IsVisibleOnPortal] == 'True' ? true : false end