class TicketAbstractorClient::ServiceNow::Client
Constants
- SYS_ID_LENGTH
- TICKET_NOT_FOUND
Public Class Methods
new(endpoint = 'default')
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Calls superclass method
TicketAbstractorClient::Base::Client::new
# File lib/ticket_abstractor_client/service_now/client.rb, line 9 def initialize(endpoint = 'default') super() @service_now_endpoint = endpoint end
Public Instance Methods
create_attachment(attachment)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 55 def create_attachment(attachment) attachment.ticket_id = get_ticket_sys_id(ticket_id: attachment.ticket_id, table_name: attachment.project) args, params = build_attachment_params(attachment) post(__method__, args, params) end
create_comment(comment)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 62 def create_comment(comment) comment.ticket_id = get_ticket_sys_id(ticket_id: comment.ticket_id, table_name: comment.project) post(__method__, build_comment_params(comment)) end
create_ticket(ticket)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 67 def create_ticket(ticket) post(__method__, build_ticket_params(ticket)) end
endpoints()
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# File lib/ticket_abstractor_client/service_now/client.rb, line 34 def endpoints get(__method__) end
get_all_tickets(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 14 def get_all_tickets(opts) get_tickets_by_query(build_all_tickets_params(opts)) end
get_attachment_file(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 23 def get_attachment_file(opts) get(__method__, opts) end
get_attachments(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 18 def get_attachments(opts) opts[:ticket_id] = get_ticket_sys_id(opts) get(__method__, opts) end
get_comments(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 27 def get_comments(opts) opts[:table_name] = opts[:project] opts[:sys_id] = get_ticket_sys_id(opts) opts[:display_value] = TicketAbstractorClient.configuration.snow_display_value if opts[:display_value].nil? get(__method__, opts) end
get_ticket_by_id(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 38 def get_ticket_by_id(opts) opts[:table_name] = opts[:project] opts[:sys_id] = get_ticket_sys_id(opts) opts[:display_value] = TicketAbstractorClient.configuration.snow_display_value if opts[:display_value].nil? get(__method__, opts) end
get_tickets_by_query(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 45 def get_tickets_by_query(opts) opts[:table_name] = opts[:project] opts[:display_value] = TicketAbstractorClient.configuration.snow_display_value if opts[:display_value].nil? get(__method__, opts) end
get_users(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 51 def get_users(opts) get(__method__, opts) end
update_ticket(ticket)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 71 def update_ticket(ticket) ticket.sys_id = get_ticket_sys_id(ticket_id: ticket.ticket_id, table_name: ticket.project) post(__method__, build_ticket_params(ticket)) end
update_ticket_status(ticket)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 76 def update_ticket_status(ticket) ticket.sys_id = get_ticket_sys_id(ticket_id: ticket.ticket.id, table_name: ticket.project) post(:update_ticket, build_status_params(ticket)) end
Protected Instance Methods
get(path, args = {}, params = {})
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Calls superclass method
TicketAbstractorClient::Base::Client#get
# File lib/ticket_abstractor_client/service_now/client.rb, line 93 def get(path, args = {}, params = {}) super("service_now/#{path}", args, params.merge(service_now_endpoint: @service_now_endpoint)) end
get_ticket_sys_id(opts)
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# File lib/ticket_abstractor_client/service_now/client.rb, line 83 def get_ticket_sys_id(opts) return opts[:ticket_id] if opts[:ticket_id].length == SYS_ID_LENGTH response = get(__method__, opts) raise(Errors::NotFoundError, TICKET_NOT_FOUND) if response.blank? response[0]['sys_id'] end
post(path, args = {}, params = {})
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Calls superclass method
TicketAbstractorClient::Base::Client#post
# File lib/ticket_abstractor_client/service_now/client.rb, line 97 def post(path, args = {}, params = {}) super("service_now/#{path}", args, params.merge(service_now_endpoint: @service_now_endpoint)) end